Director, Product Development

Director, Product and Development

MRI Software is seeking a Director to lead the Facilities and Property Management product and development teams. This role owns the product and engineering roadmap for MRI's facilities and property management SaaS and Ordered Services vertical, and plays a central part in transformation activities tied to acquisition integration. The Director will work closely with product, engineering, and go to market teams across regions, with regular travel to the APAC region to support integration and product initiatives.

Key Responsibilities

• Own the product and development strategy for the Facilities and Property Management entity, aligning roadmap decisions with company priorities and customer needs.
• Lead and develop the product management and engineering teams responsible for Facilities and Property Management solutions.
• Drive transformation and integration activities associated with acquisitions, including product rationalization, platform alignment, and team centralization and regional integration.
• Partner with regional leadership across North America, EMEA, and APAC to align product direction with local market requirements.
• Manage the end to end product lifecycle, from discovery and roadmap planning through release and adoption.
• Collaborate with Sales, Customer Success, Professional Services, and Marketing on go to market execution for facilities and property management offerings.
• Establish clear processes and governance for engineering delivery, quality, and release management across the portfolio.
• Apply strong technical judgment to platform, architecture, and integration decisions, serving as a credible technical partner to engineering leadership.
• Identify and deliver AI use cases embedded into core workflows, not bolt ons.
• Leverage LLMs, RAG architectures, and agentic AI patterns to improve customer outcomes and internal efficiency.
• Define and scale AI platform capabilities, including model lifecycle, RAG systems, agent orchestration, data pipelines, and governance.
• Drive Engineering execution of AI platform services and AI assisted development practices.
• Represent the Facilities and Property Management product line in executive reviews and customer engagements.
• Support due diligence and post acquisition planning for facilities and property management related transactions.
• Travel approximately 30 percent of the time, primarily to the APAC region, to support integration work and build relationships with regional teams and customers.

Qualifications

• 10 or more years of experience in product management or product development leadership, including direct ownership of a multi product SaaS portfolio.
• Experience leading facilities management, property management, or related real estate technology products.
• A track record of leading teams through acquisition integration or other major organizational transformation.
• Experience managing globally distributed product and engineering teams, ideally including experience with APAC markets.
• Strong technical acumen, with the ability to engage directly with engineering teams on architecture, platform, and integration decisions.
• Experience delivering AI use cases embedded directly into product workflows, with practical experience applying LLMs, RAG architectures, and agentic AI patterns to improve customer outcomes and operational efficiency.
• Strong understanding of modern SaaS architectures, including microservices, APIs, and cloud platforms such as Azure, AWS, or GCP.
• Proven ability to operate and influence at the executive level across Product, Engineering, and GTM stakeholders.
• Strong background in APIs, system integrations, and partner extensibility within a SaaS platform.
• Familiarity with modern and traditional IoT architectures, platforms, protocols, and security standards.
• Familiarity with integration with financial systems such as SAP, Oracle, and Microsoft Dynamics Finance, with CRM systems such as Salesforce and Microsoft Dynamics CRM, and with building management and IoT platforms.
• Familiarity with high scalability, high performance design.
• Demonstrated ability to partner with Sales and Customer Success on go to market strategy and execution.
• Willingness and ability to travel internationally, approximately 30 percent of the time, with a focus on the APAC region.

Education

• Bachelor's degree in Computer Science, Engineering, Information Technology, or a related technical field required.
• Graduate degree required.

Preferred Experience

• Prior experience in commercial or residential real estate software, facilities management software, or property management platforms.
• Experience integrating acquired products or teams into an existing platform or portfolio.
• Familiarity with cloud infrastructure, ideally Microsoft Azure.
• Exposure to AI or automation capabilities embedded in product workflows, such as intelligent workflows, predictive insights, or AI assisted operations.
• A systems thinking approach, with a track record of favoring platform level solutions over one off point fixes.
• Experience presenting to executive leadership and representing a product line in customer facing settings.

Benefits:

• Hybrid working arrangements
• 6x Flexi Holidays: knock 2.5 hours off your day on any day.
• Medical insurance coverage for extended family members.
• Engaging, fun & inclusive culture: check out the MRI Software APAC Insta feed and stories!

About Us

From the day we opened our doors, MRI Software has built flexible, game-changing real estate software that powers thriving communities and helps make the world a better place to live, work and play. Fulfilling that mission is only possible because of one thing: exceptional people. People like you!

Our people-first approach to PropTech is defining a new industry standard for client experiences that, quite frankly, can’t be duplicated. Experiences that deliver real value every day. And we know those experiences begin with our people.

We believe MRI is more than just a workplace; it’s a connected community of people who truly feel they belong. Whether we’re investing in employee resource groups or providing tailored resources for each person to reach their full potential, we’re passionate about creating a work environment that makes you excited to show up every single day.

At MRI, one of our core values is to strive to amaze. From the intelligent solutions we create to the culture we cultivate, that’s our goal every day. Because that’s what industry leaders do. Whether you’re joining as a new Pride member or rejoining us after a short time away, your talent is vital to us, our partners and our clients.

Amazing growth requires amazing employees. Are you up to the challenge?

We know confidence gap and imposter syndrome can get in the way of meeting remarkable candidates, so please don’t hesitate to apply. We’d love to hear from you!

MRI is proud to be an inclusive employer. We welcome and celebrate diversity across all backgrounds, including ethnicity, religion, sexual orientation, gender identity, disability, age, military, veteran status and more.

We believe that Belonging is a direct result of Diversity, Equity, and Inclusion. Those values are woven into the fabric of who we are and are foundational to our continued success. Come and see for yourself!