Automotive Warranty Support Specialist

MSX has been a trusted partner to leading vehicle manufacturers, their retailers, and mobility organizations globally for more than 30 years. Our unwavering commitment is to help our clients transform their businesses and effectively manage operations in the areas of: Sales Performance; Repair Optimization and Compliance; Parts and Accessories Sales Performance; and Consumer Engagement.

With our global teams, industry expertise, and the power of technology, we design and deliver tailored, sustainable, and innovative solutions and services that help our clients optimize their operations and captivate their customers.

Main responsibilities:

• Execution of warranty repair settlement processes within the OEM regional structure
• Monitoring and controlling warranty costs within the Dealer Network
• Training and supporting the Dealer Network on warranty policies and systems to ensure correct handling of warranty processes
• Implementing, supervising, and updating warranty processes within the Dealer Network to improve Customer service
• Preparing periodic warranty settlements between the OEM and the Dealer Network
• Reporting on warranty KPIs and preparing related summaries
• Supporting other departments on warranty, goodwill, and mobility procedures

What’s in it for you?

When you join our team, you become part of the MSX International family. It’s more than a job - it’s the opportunity to build a career, make a difference, and be part of an exciting industry.

At MSX, our employees are the force behind our success. We are dedicated to empowering and encouraging our people and offer flexible working methods to suit all.

In joining MSX, you can enjoy:

• Competitive Salary
• Private health insurance
• Global career development opportunities
• Regular training and access to global career opportunities/career progression
• Regular social events
• A professional but relaxed working environment, as part of a welcoming and diverse team

Working Pattern:

• 40 hours per week with a schedule from 8.30 to 17.00 pm.
• Flexible working environment, including home office days.

• Fluency in English (Polish is considered a plus).
• Strong communication, organizational and time-management skills.
• Excellent attention to detail and pride yourself on being punctual/ reliable.
• Experience working in automotive after sales processes would be an advantage, particularly if you have worked at an automotive Retailer or Dealer.

With over 5,000 employees based in more than 80 countries across the globe, our teams provide industry leading expertise that spans:

• Consumer Engagement
• Parts, Accessories & Service Performance
• Actionable Insights
• Diagnostics & Repair Enhancement
• Warranty and Repair Efficiency
• Technical Information
• Learning Solutions
• Sales Performance

Building trust since 1931, our proven track record means that we now partner with almost every car manufacturer on the market.

The MSXI Purpose

To empower Movers and Makers to thrive in our ever-changing world

The MSXI Mission

To harness our expertise in mobility, the creativity of our global teams, and the power of technology, to craft tailored and innovative solutions

The MSXI Vision

To enhance every journey in the world of mobility

MSX is an equal opportunities employer and encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, neurodiversity or other personal characteristics and backgrounds, age, sexual orientation, gender reassignment, religion or belief, or marital and parental status. As users of the Disability Confident scheme, we interview all disabled applicants who meet the minimum criteria for the vacancy.