Banking Services Operations Associate III - Non Real Estate Collateral Management

Overview:

Processes lien filing documentation with various state Department of Motor Vehicles (DMVs), completes research on loans with incomplete and/or unsuccessful lien filings, outbound calls to customers, dealers, and state DMVs to resolve lien filing issues, and fulfills requests from customers for various collateral maintenance activities, including name changes and permission to register in a new state.

Primary Responsibilities:

• Process direct lien filing transactions, including completing specific state Department of Motor Vehicle (DMV) documents. Work with customers and branches to resolve related issues.
• Complete research on outstanding title/lien perfections, including calling dealers, DMV and customers as well as responding to online DMV inquires; escalate issues as appropriate to more experienced personnel.
• Research and process all requests for consumer title and collateral maintenance. Complete state-specific documentation as required.
• Process lien release transactions following loan satisfaction or total loss.
• Research and fulfill titling requests from internal business partners.
• Provide branch phone support regarding vehicle titling at time of closing.
• Check processing to include data input, reconcilement and daily general ledger to ensure accuracy of activities.
• Understand and adhere to the Company’s risk and regulatory standards, policies and controls in accordance with the Company’s Risk Appetite. Identify risk-related issues needing escalation to management.
• Promote an environment that supports belonging and reflects the M&T Bank brand.
• Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.
• Complete other related duties as assigned.

Scope of Responsibilities:

Non-Real Estate Collateral Management is responsible for perfecting, maintaining, and releasing collateral for automobile, boat, and recreational vehicle (RV) loans, including placing liens on titles, processing name change requests, reviewing requests to register collateral in a new state, and ensuring the loan has been fully paid off and closed prior to releasing the lien.

Supervisor/Managerial Responsibilities:

Education and Experience Required:

Associate’s degree, or in lieu of a degree, a combined minimum of 2 years’ higher education and/or work experience

Education and Experience Preferred:

Minimum of 2 years’ relevant work experience

Physical Requirements:

Location