[Entry Level] Business Banking Operations Associate (Loan Workout Support) - Hybrid

Overview:

As a Business Banking Operations Associate, you will play a critical behind-the-scenes role in supporting business customers whose accounts have entered default and require specialized management. Acting as a key operational partner to Collections, Workout Officers, Portfolio Analysts, and Legal Liaisons, you'll help ensure accounts are transferred, maintained, and managed accurately throughout the workout process. This role serves as the central point of coordination between multiple teams, ensuring account information, documentation, and system records are complete, accurate, and compliant. If you enjoy detailed, process-driven work, take pride in accuracy, and thrive in a collaborative environment, this is an excellent opportunity to build your banking operations experience while making a meaningful impact on the business.

Primary Responsibilities:

• Coordinate the transfer of business banking accounts from Collections to the Workout Department, ensuring all required information and documentation are complete and accurately maintained.

• Create, maintain, and update customer transfer files across multiple bank systems.

• Review and validate account information, documentation, and work completed by business partners to ensure accuracy, completeness, and adherence to established procedures.

• Generate and process documentation including demand letters, appraisal orders, check requests, payment histories, bankruptcy proofs of claim, and other workout-related materials.

• Support legal, repossession, recovery, and Small Business Administration (SBA) claim processes through research, documentation gathering, and administrative support.

• Perform account maintenance, system updates, tracking, and reporting activities throughout the lifecycle of a workout account.

• Monitor and process payments, deposit account offsets, overdraft transactions, and related reporting.

• Research account remediation cases and maintain supporting documentation in accordance with regulatory requirements.

• Collaborate with internal partners across Collections, Workout, Legal, Recovery, and other business areas to ensure smooth workflow execution and timely resolution of requests.

• Manage a high volume of email communication and shared work queues while prioritizing multiple competing requests.

• Adhere to all compliance, operational risk, and internal control standards.

What Makes Someone Successful in This Role:

Successful candidates are highly organized, detail-oriented professionals who enjoy working with data, systems, and processes. They are comfortable managing multiple tasks simultaneously, reviewing information for accuracy, and collaborating with teammates to keep work moving efficiently. This role is ideal for someone who:

• Enjoys solving operational and administrative challenges.

• Has a strong attention to detail and takes pride in producing accurate work.

• Can effectively manage a high-volume workload and prioritize tasks.

• Thrives in a team-oriented environment where collaboration is essential.

• Is comfortable learning and navigating multiple systems and applications.

• Wants to build a career in banking operations, collections, workout, credit, or risk management.

Education and Experience Required:

• 2 years’ of higher education and/or work experience

• 1 year of customer service, customer facing or collections experience

Education and Experience Preferred:

• Bachelor's degree.

• Banking, financial services, branch banking, loan servicing, collections, or business operations experience.

• Strong organizational, time management, and multitasking skills.

• Proficiency with Microsoft Office applications, particularly Excel and Outlook.

• Strong Excel skills, including working with formulas, pre-built spreadsheets, and basic macro functionality.

• Strong verbal and written communication skills.

• Ability to work accurately in a fast-paced, process-driven environment.

• Experience managing high-volume email workflows and shared team inboxes.

• Internship experience, banking experience, or relevant business coursework.

Work Model & Office Location:

• This is a hybrid role that requires in-office attendance Monday through Thursday, with remote work available on Fridays.

• Eligible candidates must live within reasonable commuting distance to 475 Crosspoint Parkway, Getzville, NY 14068

Required Availability/Scheduled Shift:

• Monday-Friday, 8:00am-4:30pm

Why Consider This Opportunity?

This is an excellent entry-level opportunity for recent graduates or early-career professionals looking to gain exposure to business banking operations, collections, legal processes, and workout activities. You'll work with a variety of internal partners, learn multiple banking systems, and play a critical role in ensuring complex customer accounts are handled accurately and efficiently. The work is collaborative, impactful, and highly detail-oriented, making it a great fit for someone who enjoys being the operational backbone that helps teams succeed.

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