Internal Audit Manager - Consumer & Business Banking Technology and Operations

THIS POSITION WILL BE HYBRID 4 DAYS/WEEK ONSITE (1 DAY REMOTE) BASED OUT OF: BUFFALO NY, WILMINGTON DE, BRIDGEPORT CT, or ISELIN NJ. MUST BE WITHIN A COMMUTABLE DISTANCE OR WILLING TO RELOCATE.

Overview

• The Audit Manager is responsible for providing primary audit oversight across assigned Consumer and Business Banking domains, including Retail and Mortgage, and the associated operational, compliance, and technology risk environment. This role leads risk assessment, control evaluation, audit execution, and continuous auditing and monitoring across key business processes, products, and enabling systems, while coaching team members to deliver high-quality audit results aligned with department standards and industry expectations. As a member of the Audit Management Team, the role also supports audit methodology enhancements, stakeholder engagement, talent development, and the continued advancement of the Audit Department across the organization.

Key Responsibilities

Audit Execution & Risk Coverage

• Support the department’s risk assessment process and development of the annual audit plan, with primary accountability for determining audit coverage across assigned domains, including key products, processes, portfolios, third-party relationships, and supporting technology platforms.
• Stay current on evolving industry practices, regulatory guidance, and emerging risks impacting consumer credit and lending; proactively advise audit leadership on risk coverage considerations.
• Independently manage all phases of the audit process-including planning, execution, continuous auditing, and validation procedures-for assigned domains, in a risk-based manner that ensures integrated coverage across operational, compliance, and technology risks, while maintaining independence and adherence to department and professional standards.
• Lead a team of auditors in the identification, assessment, and testing of key business, operational, regulatory, and technology risks impacting assigned domains, including evaluation of the adequacy and effectiveness of business controls and supporting IT general controls (ITGCs) related to Consumer and Business Banking processes, financial reporting, credit risk management, regulatory compliance, and operational resilience.
• Consult with Consumer and Business Banking, Technology, and Risk Management stakeholders regarding risk and control matters. This includes proposing solutions to audit findings, recommending control enhancements, and representing Internal Audit on cross-functional working groups as appropriate.
• Manage multiple audit engagements and competing priorities concurrently in an efficient and effective manner with minimal oversight.
• Lead teams in incorporating data analytics and technology-enabled audit techniques to enhance risk identification and audit execution throughout all phases of the audit lifecycle.
• Clearly demonstrate visible support for the department’s strategic objectives, including enhanced coverage of technology-enabled risks and integrated assurance approaches.

Leadership, Decision Making, and Stakeholder Management

• Exercise strong independent judgment, initiative, and critical thinking in ambiguous or complex risk scenarios.
• Communicate audit status, emerging risks, and significant issues clearly and proactively to audit leadership and business executives, following a “no surprises” philosophy.
• Build trusted, productive relationships with Banking leaders, risk partners, and audit colleagues while maintaining independence and objectivity.
• Demonstrate political acuity, sound decision-making, and sensitivity to organizational and cultural dynamics.
• Actively lead and support the advancement of Internal Audit’s strategic objectives and reputation as a trusted risk advisor.

Talent Development and Knowledge Sharing

• Coach, mentor, and oversee audit team members, tailoring development approaches based on experience and skill level, including building capability in assessing technology risks within assigned domains.
• Actively contribute to department-wide talent development, including cross-training auditors on Consumer and Business Banking products, systems, and supporting technologies.
• Partner with Audit leadership team on staffing, performance evaluations, promotions, compensation recommendations, and performance management for direct reports.

Governance, Risk, & Compliance

• Adhere to all company policies, risk management frameworks, and regulatory standards applicable to audit and operational risk.
• Support a strong control environment, including timely remediation of internal and external audit issues and regulatory findings.
• Champion an inclusive, collaborative work environment that reflects the M&T Bank brand and values.
• Perform other related duties as assigned.

Scope of Responsibilities

• Responsible for the timely delivery of high-quality, value-added audit and assurance services across assigned domains and enabling technology environment, consistent with Audit Committee expectations and regulatory standards.
• Demonstrate deep working knowledge of regulatory guidance and examination expectations across assigned Consumer and Business Banking domains, including Retail and Mortgage (e.g., consumer protection and fair lending requirements, UDAAP/UDAP, TILA, HMDA, and mortgage servicing expectations, as applicable), and provide oversight of operational, compliance, and technology audit procedures supporting those areas. This includes maintaining audit readiness for regulatory reviews and examinations and ensuring coverage remains aligned to applicable regulatory, business, and technology risks.
• Ensure ongoing conformance with professional auditing standards and internal audit methodology.
• Communicate regularly with Senior, Middle, and Line Management, External Auditors, and periodic engagement with regulatory agencies.

Supervisory / Managerial Responsibilities

• This position has direct supervisory responsibility for selected audit team members and may provide coaching or oversight to audit professionals assigned to audit engagements.

Education and Experience Required

• Bachelor’s degree, preferably in Accounting, Business, Finance, Technology, Cybersecurity, Mathematics, Statistics, or a related field, and 7 years of relevant experience, including 2 years of supervisory or managerial experience.
• Strong leadership skills with demonstrated ability to develop and coach others.
• Excellent verbal and written communication skills.
• Strong project management, analytical, and interpersonal skills with the ability to exercise sound judgment and critical thinking.
• Effective negotiation skills and the ability to maintain independent viewpoints in senior-level discussions.

Preferred Qualifications

• MBA or Master’s degree in an appropriate field.
• 3-5 years of IT audit experience
• 7-10 years of people leadership experience
• Professional certifications such as CPA, CIA, CISA, or similar.
• Financial Services industry experience preferred, particularly within banking, credit, or lending environments.
• Prior experience with technology risk, IT controls, cybersecurity, or data governance supporting Consumer and Business Banking processes preferred.

Why This Role

• This role offers the opportunity to influence risk outcomes across the Consumer and Business Banking domains, partner with senior leaders, and play a critical role in protecting the organization while enabling responsible growth. It is ideal for an experienced professional seeking broader exposure, strategic impact, and visible leadership within a high-performing Internal Audit function.

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