(LDC) Sales Agent

Mission/ Core purpose of the Job:

The primary purpose of this role is to achieve sales targets that drive revenue growth and contribute to the company's overall success. The successful candidate will build strong customer relationships by understanding individual needs and providing tailored solutions that deliver value. Acting as a trusted advisor, you will guide customers throughout their purchasing journey with professionalism, integrity, empathy, and product expertise. Through exceptional customer service and a commitment to long-term relationship building, you will foster customer satisfaction, loyalty, and repeat business while consistently delivering outstanding sales results.

Key Performance Areas:

Sales Target Achievement:

• Consistently meet and exceed weekly, monthly, and annual sales targets.
• Convert leads into activated sales through outbound and inbound campaigns.
• Achieve and maintain a strong conversion rate.

Customer Satisfaction (CSAT):

• Build and maintain strong, long-lasting customer relationships by understanding their needs and effectively communicating the value proposition of products and services.
• Ensure high levels of customer satisfaction by providing accurate and timely information about product features, pricing, promotions, and terms of service.
• Maintain a very low monthly inflight cancellation rate to enhance customer satisfaction.

Product Knowledge and Communication:

• Demonstrate strong knowledge of fibre and broadband (LTE) products and services.
• Communicate effectively with customers over the phone and other communication channels, building rapport and trust.

Field Sales and Market Engagement:

• Participate in field sales activities, including community sales days, roadshows, and promotional events.
• Represent the business during Fibre Network Operator (FNO) activation days, launch events, and area activations to generate new sales opportunities.
• Conduct outside sales by engaging directly with customers in targeted areas, estates, complexes, shopping centres, and other designated locations.
• Build relationships with FNO representatives, estate managers, body corporates, and local stakeholders to maximise sales opportunities and increase brand visibility.
• Actively canvass and prospect within live and upcoming fibre areas to drive customer acquisition and increase market penetration.

Operational Efficiency:

• Maintain an up-to-date sales funnel and sales portfolio.
• Manage pre-orders, leads, and FNO "Bucket List" to avoid backlogs and ensure smooth operations.
• Collaborate with internal teams such as order fulfilment, product, and marketing departments to optimise sales processes.

Adaptability and Collaboration:

• Work independently with minimal supervision while also collaborating effectively within a team environment.
• Be flexible to work evenings and weekends as required to accommodate customer schedules and meet sales targets.
• Assist on ad hoc inbound campaigns (inbound calls, web chat, WA chat) as needed.

Continuous Improvement:

• Identify sales opportunities and follow up on leads generated through various channels, including marketing campaigns, referrals, and FNO Portals.
• Proactively seek feedback and implement strategies for continuous improvement in sales performance.

Proficiency in Tools and Systems:

• Demonstrate proficiency in CRM software and Microsoft Office Suite (Word, Excel, Outlook) to manage sales activities effectively.

Education:

• Matric or equivalent
• Fluent in English

Global Experience Standards:

• At least 3-5 years of sales experience in a similar role (inbound and outbound)
• Minimum 2 years’ recent experience in ISP sales
• Must be self-motivated and Target driven
• Must have excellent time management skills, positive attitude and be organized
• Understanding of sales processes and dynamics.
• A commitment to excellent customer service.
• Excellent English and Afrikaans written and verbal communication skills.
• Superb interpersonal skills, including the ability to quickly build rapport with customers.
• Computer literate with proficiency in MS Office Suite and Outlook, especially Excel
• Strong knowledge of fiber and broadband (LTE) products and services
• Excellent communication and interpersonal skills, with the ability to build rapport and trust with customers over the various communication channels (inbound calls, web chat, WA chat).
• Highly motivated and results-driven, with a passion for sales and a hunger to succeed in a dynamic and fast-paced environment.
• Ability to work independently with minimal supervision, as well as collaborate effectively within a team environment.
• Flexibility to work evenings and weekends as required to accommodate customer schedules and meet sales targets.