Cloud Operation Management Engineer

Role Overview

We are seeking an L1 / L2 Cloud Operations & Management Support Engineer to provide day-to-day operational support, maintenance, monitoring, troubleshooting and administration of a Huawei Cloud / Huawei Cloud Stack environment. Depending on experience and capability, the engineer will perform L1 monitoring and initial troubleshooting and/or L2 technical diagnosis and recovery, carry out preventive maintenance, and coordinate with senior engineers or Huawei L3/TAC when vendor-level support is required.

Key Responsibilities

• Provide L1 / L2 operations and maintenance (O&M) support for Huawei Cloud / Huawei Cloud Stack infrastructure.

• Monitor cloud infrastructure health, availability, capacity, alarms and performance.

• Perform daily, weekly and monthly health checks and preventive maintenance.

• Perform L1 initial diagnosis and L2 troubleshooting, as applicable, for incidents involving compute/virtual machines, storage, cloud networking and VPC, virtualisation infrastructure, cloud management platforms, operating systems, backup/restoration, authentication and access-related issues.

• Operate and support Huawei ManageOne and related Huawei Cloud management/O&M platforms.

• Provision and administer cloud resources such as ECS/VMs, VPCs, subnets, storage and associated services.

• Analyse system alarms, logs and performance information to identify faults and service degradation.

• Perform root-cause analysis and recommend corrective and preventive actions for recurring incidents.

• Execute approved configuration changes, patches, firmware/software upgrades and maintenance activities.

• Support backup, restoration, high-availability and disaster-recovery activities.

• Maintain platform security by following access-control, hardening, patching and privileged-account management requirements.

• Maintain technical documentation, configuration records, operational procedures, incident records and maintenance reports.

• Monitor resource capacity and utilisation and highlight potential constraints before service impact.

• Escalate complex or product-related issues to Huawei L3/TAC and coordinate through to resolution.

• Work with Huawei and other infrastructure/application teams during major incidents and planned maintenance.

• Ensure all operational activities are performed according to agreed SLA, incident, problem and change-management procedures.

Minimum Working Experience

• 2–3 years of relevant IT infrastructure, cloud operations or technical support experience.

• At least 2 years of hands-on experience in cloud infrastructure operations, maintenance or technical support.

• Preferably 1–2 years of direct Huawei Cloud / Huawei Cloud Stack operational experience.

• Experience supporting enterprise or production cloud environments.

• Experience performing L1/L2 incident troubleshooting and escalation to senior engineers or vendor/L3 support.

• Practical experience with Linux administration, virtualisation, TCP/IP networking, compute, storage, backup/restoration, monitoring and alarm management, and cloud resource provisioning.

• Experience working in environments governed by formal SLA, incident, problem and change-management processes; ITIL-based operations experience is preferred.

Skills

Subnetting, Preventive Maintenance, Backup, High Availability, Patch Management, System Logs, Root Cause Analysis, Incident Reports, Operations and Maintenance, Sla Management, Updating of firmware, Mobile Management, Capacity Management, Problem Diagnosis, Escalation Point, infrastructure Incident Management