IP Network Engineer

Key Responsibilities:

1. Network Support and Troubleshooting

•       Provide Level 1 support for all network-related incidents and service requests.

•       Diagnose and resolve hardware and software issues within customer network.

•       Escalate unresolved issues to vendors or higher support levels, ensuring timely resolution.

2. Monitoring and Alert Management

•       Proactively monitor customer network using tools and dashboards to identify potential issues.

•       Respond to alerts and take corrective actions to prevent system downtime.

•       Maintain and fine-tune monitoring systems to ensure optimal performance.

3. Incident and Problem Management

•       Document and track network-related incidents in the ticketing system.

•       Conduct root cause analysis for recurring network-related issues and implementpreventive measures.

•       Ensure incidents are resolved within agreed service level agreements (SLAs).

4. Backup and Restore Support

•       Support daily, weekly, and monthly backup operations, ensuring successful completion.

•       Troubleshoot failed backup jobs and coordinate corrective actions.

•       Assist in restoring data as requested by users or teams.

5. User Support and Training

•       Provide technical assistance and knowledge transfer to end-users for network-related issues.

•       Assist teams with network provisioning for specific projects or requirements.

6. Network Maintenance

•       Perform routine checks and maintenance on the live network to ensure health and reliability.

•       Assist with applying firmware updates, patches, and security fixes to live network devices.

•       Replace faulty hardware components, such as power module, as required.

7. Documentation and Reporting

•       Maintain updated documentation of the network environment, including network inventory and configurations.

•       Document standard operating procedures (SOPs) for common network activity support tasks.

8. Vendor Coordination

•       Coordinate with vendors for hardware replacements, software updates, and escalated issues.

•       Track warranty and support contracts, ensuring timely renewals or replacements.

•       Act as a liaison between the organization and vendors for support-related tasks.

9. Compliance and Security

•       Assist in implementing and enforcing network security policies, such as access controlsand encryption.

•       Support periodic audits of network devices for compliance purposes.

10. Disaster Recovery Support

•       Assist intesting and maintaining disaster recovery plans related to live network.

•       Support recovery operations during outages or disasters to restore critical systems.

•       Verify the integrity of disaster recovery backups regularly.

Skills

Standard Operating Procedures, Network Configuration, System Health Checks, Network Changes, Documentation, Network Maintenance, Network Development, Customer Networking, Applying Patches, Network Troubleshooting, Updating of firmware, Detection and Monitoring Management, Network Support, Vendor escalation, replacing equipment, System Maintenance