Service Manager
Confirmed on the employer's own hiring board on Oct 29, 2026. First seen by Alion on Oct 28, 2026. Mujin scores A on the Alion truth index.
Are you ready to shape the future of industrial robotic systems?
Mujin is transforming how industrial robots perceive, plan, and execute work by bringing real-time intelligence to the factory floor through MujinOS, our hardware-agnostic, software-defined automation platform.
Position: Service Manager
We are looking for an experienced Service Manager to lead and develop our after-sales service operations at Mujin Europe.
In this role, you will be responsible for building and managing a high-performing service team, ensuring reliable technical support for our customers, and establishing scalable service processes and infrastructure.
You will oversee field service activities, implement a service ticketing system, and develop our 24/7 remote support capabilities. Working closely with customers and internal teams, you will play a key role in ensuring customer satisfaction, operational efficiency, and continuous improvement.
Responsibilities
Lead and develop the Field Service team, including recruitment, onboarding, performance management, training, and workload planning.
Oversee daily service operations, including installation, commissioning, maintenance, troubleshooting, repairs, and technical escalations.
Coordinate service resources, spare parts, and logistics to ensure timely and efficient service delivery.
Act as the main point of contact for customers, managing service requests, escalations, and customer satisfaction.
Develop and manage service agreements and SLAs, ensuring compliance with contractual obligations and performance targets.
Establish and manage a service ticketing system and 24/7 remote support infrastructure, including workflows, secure access, and escalation procedures.
Oversee service administration, monitor KPIs, and drive continuous improvements in service quality and operational efficiency.
Ensure compliance with quality and safety standards, and participate in scheduled on-call duties, including weekends.
Requirements
- Bachelor's degree in Engineering, Mechatronics, Industrial Automation, or a related technical field, or equivalent practical experience.
- 5-8 years experience in technical service management, after-sales operations, or field service leadership, preferably in robotics, industrial automation or industrial software.
- Strong technical understanding of industrial robotics, automation systems, and related technologies.
- Experience managing technical teams, service operations, customer escalations, and Service Level Agreements (SLAs).
- Familiarity with service ticketing systems, remote technical support, and service performance monitoring.
- Strong leadership, organizational, problem-solving, and communication skills, with a customer-focused mindset.
- Professional proficiency in English
- Valid driver's license and willingness to travel, with up to 50% of working time spent at customer sites