Scheduler

CORE PURPOSE

To manage and optimize the scheduling of production activities by coordinating with internal departments and external customers. This role ensures the timely and accurate scheduling of orders through the factory, supporting on-time, in-full, and to-spec delivery performance.The Scheduler plays a critical role in aligning production schedules with customer requirements and MCC’s operational targets for efficiency, quality, and service. Overarching responsibilities for the role: SAFETY, QUALITY, SERVICE, PRODUCTIVITY, SUPPLY CHAIN.

RESPONSIBILITIES

Develop and maintain detailed production schedules, ensuring all jobs are planned to meet customer deadlines and strict DIFOT (Delivery In Full, On Time) expectations.

Monitor and manage scheduling daily, resolving conflicts or delays through effective communication, facilitation, and problem-solving.

Allocate jobs to appropriate press technologies based on label specifications, material requirements, and production efficiency.

Liaise regularly with the Production Manager to align planned work with operational capacity, labor availability (including overtime), and performance targets.

Communicate accurate lead times and delivery schedules to internal teams, adjusting plans as needed to accommodate customer changes or production constraints.

Identify potential delivery risks early and collaborate with the Services team to implement proactive solutions.

Assist in planning and coordinating Customer Technical Visits (CTVs), ensuring alignment between Production, Services, and client expectations.

Maintain accurate capacity and machine performance data to support scheduling accuracy and decision-making.

Prepare and deliver press performance and schedule updates for production discussions and meetings as required.

Support continuous improvement initiatives by participating in process reviews, identifying efficiency gains, and contributing to cross-functional improvement projects.

Foster high levels of verbal and written communication across departments, especially between Customer Service Representatives (CSRs) and Production teams.

Provide administrative support to the leadership team as required.

Provide local and group (Intranet) lead-time updates.

Cooperate on quality investigations related to schedule or production performance issues.

Participate in special projects and other duties as assigned within the Scheduling and Planning scope.

Provide secondary support to the Scheduling function, stepping in as needed to manage planning responsibilities during periods of increased workload, staff absence, or other disruptions that may impact timely scheduling.

Support continuous improvement by identifying and recommending process enhancements that improve efficiency and data integrity.

REQUIREMENTS

Previous related work experience or a similar role within manufacturing, packaging, printing, or industrial environments.

Strong communication and relationship-building skills with both customers and internal stakeholders.

Excellent organisational skills, attention to detail, and ability to manage multiple priorities.

Proficiency in ERP systems and Microsoft Office applications.

Strong problem-solving abilities and a proactive approach to service delivery.

Must have valid Australian working rights.