Technical Services Label Engineer

 JOB SPECIFICATION

As a global leader in premium label solutions, our purpose is to deliver the world's best label solutions that help our customers build their brands, while adding value to our employees, our shareholders, and the communities in which we operate. If you share our vision and believe that you could contribute to the success of our company, we look forward to hearing from you!

Position Description

Position:    Specifications Engineer

Location:

Johannesburg

Department:

Technical

Purpose:

MCC Label Johannesburg seeks to appoint a Print Specification Engineer to generate and manage internal material, finishing, dimensional & converting specifications. Carry out TSR responsibilities. Coordinate internal and external technical projects while serving as the critical link between MCC sales and customers in technical/manufacturing effort. Interface with internal and external industry bodies in exploring label technologies, clarifying specifications, resolving challenges, delivering innovative label solutions while ensuring MCC continues to be the preferred choice for customer-specific projects. Manage the full lifecycle of assigned projects from customer need, trial plan, testing phase through product launch. Serves as the technical resource lead for end-to-end product performance.

Primary Responsibilities:

Conduct on-site technical service visit and provide support to achieve optimal product performance.

Coordinates the application of qualifications materials and communicates customer concerns to all parties.

Troubleshoot non-performing material to identify root cause and implementation of corrective actions.

Build relationships with the customer with special attention to Quality, Operation and Maintenance.

Provide technical support for the new customer or application equipment start-up and specification development.

Serve as plant expert for labelling application.

Be capable of performing training of customer personnel in label application, handling and storage.

To provide label/bottle drawings of new label designs when required.

Conduct customer line audits.

Properly utilize the documentation and administrative tools in place to record customer history.

Submit a weekly update along with qualification status in customer locations

Submit a written report following each customer visit.

Perform TSR responsibilities.

Leading and coordinating technical projects focused on the implementation of innovative and sustainable label packaging solutions.

Coordinate projects with ink, coating, adhesive and substrate suppliers to achieve development of innovative and sustainable label solutions.

Design trials and follow through the entire print/converting process, collaborate with Operations and Quality to define process procedures and label performance testing required. Summarize trial results and coordinate next steps internally and externally.

Champion new ideas for innovative packaging solutions and qualify/implement with Customers.

Coordinate and prioritize multiple projects and coordinate the resources to ensure high priority print and product issues are resolved within reasonable/customer-acceptable time frame.

Develop and qualify sustainable pressure sensitive label solutions on various types of containers: HDPE, PET, PP, Glass, and Aluminum.

Serve as internal and external technical resource in troubleshooting print issues to include ink, adhesive, and substrate materials, manufacturing, and quality processes, as well as determining root causes of observed problems; recommend and implement solutions.

Communicate, coordinate and collaborate with all affected internal and external departments (customer service, pre-press, sales and production) as needed in technical issue resolution and best-practice manufacturing methods to include developing and documenting specifications and/or requirements for a given product.

Travel to customers to clarify data in resolution (root-cause analysis and problem solving) of Technical and manufacturing problems related to label application.

Assist as needed in the training of new internal personnel with client interface to familiarize with product line.

Competencies and Behaviors

Adaptability

     Agile

     Decisive

     Manage change effectively

Dependability and Reliability

     Initiative

     Attention to Detail

     Sound Judgement

Service Orientation

     Communications

     Emotional Composure

     Hands-on

     Customer intimacy

Work Effectiveness

     Project Management

     Multi-level Stakeholder Engagement       

     Process Management

Knowledge Skills and Abilities (KSA's)

Computer Skills

     Literate in Microsoft Office (Excel, Word & PowerPoint). Capability to learn business information

     Systems.

Language Ability

     Articulate, clear, persuasive and collaborative in spoken and written word.

Maths Ability

     Ability to handle complex problems, and develop a sound logical approach.

Qualifications

Qualification in Packaging and Printing

5 - 8 years’ experience in Printing, Customer Support

Engineering related studies

Experience:

Broad based knowledge of labeling equipment and the application of paper and/ or applied labels in a manufacturing environment.

Print process, Colour Pass, Management of Data colour and Colour Standards.

Label Print and finishing Quality.

Experience in Project Management.

Minimum of five years working experience in the similar role.

Knowledge of the labeling industry is advantageous.

Experience or knowledge in Gravure and UV flexo is advantageous.

Knowledge and Application of AutoCAD is advantageous.

Well organized , neat and self-disciplined.

Ability to handle multiple tasks.

Ability to prioritize tasks effectively.

Self-motivated and directed individual.

Ability to interact professionally with internal and external customers.

Ability to work on own initiative as part of a team.

Flexible and confidential individual.

Management Abilities

     Relate and build relationships with people at all levels of the organization, including diverse cultures.

     Budgeting and Cost Management

     Business Acumen

     Good Balance of Assertiveness & Cooperativeness

     Performance Driver and Goal Oriented

Performance Competencies, Behaviors and Observable Activities

Adaptability: Taking on new and additional tasks with comfort and ease and responding cooperatively to learning requirements inherent in such circumstances. Handling and managing new assignments readily.

Decisiveness: Considers risks and benefits, balance customer to company goals, decides promptly, working through necessary approvals quickly. Choosing a course of action quickly.

Observable Activity:   Develop a systematic process to enable supervision to make sound judgment calls.

Expedite the collection of relevant data and consider a quick course of action relative to customer demands.

Response to Change: Readily modifies work practices to deal with changes. Modifying work practices.

Observable Activity:   Be open to receiving new and different information.

Embrace new ideas and technologies.

Maintain objectivity and perspective when changes are proposed, making appropriate changes and preventing change when necessary.

Dependability and Reliability: Dependably completing work within organizational protocol and within expectations.

*Initiative: Starts activity without relying on direction from others. Doing the right thing without having to be told.

Observable Activity:   Focus and coordinate resources of production to meet urgent needs of the business and customer. Consider facts and alternatives quickly, moving to action.

Simplify complex issues into manageable, actionable parts. Act proactively in accomplishing required responsibilities.

Concentration: Focuses tasks and energy to avoid distraction.

Observable Activity:   Prioritize competing demands effectively.

Block out distractions appropriately to complete important projects. Push back when appropriate.

Service Orientation: Readily responding to meet the needs of others, either inside or outside of the organization. Satisfying customers.

Communications: Organized and thorough when giving and receiving information. Giving and receiving information effectively.

Observable Activity:   Make the complex simple.

Deal with others within the organization in an open, honest and straightforward manner. Be approachable in order to gain various ideas and perspectives.

Be hands-on in the solution, Go-look-see, and communicate with all concerned

Emotional Composure: Maintains self-control and professionalism, even in emotional situations. Maintaining professionalism.

Observable Activity:   Be approachable in order to gain various ideas and perspectives.

Be predictable in the sense that people know what's important and what's expected.

Under pressure, let people know that the right facts will be considered and a thoughtful decision made.

Work Effectiveness: Executing work processes to meet volume and quality requirements. Meeting routine work demands.