IT Support Technician

·      Provide first-line support to users for hardware, software, and networking issues.

·      Install, configure, and maintain computer systems and networks.

·      Troubleshoot system and network problems, diagnosing and resolving hardware/software faults.

·      Perform routine maintenance and updates for Microsoft systems including Windows OS, Microsoft Teams, and Active Directory.

·      Manage user accounts, group policies, and permissions within Microsoft environments.

·      Administer and maintain the organization’s VoIP or phone system, including setup, troubleshooting, and vendor coordination.

·      Configure, monitor, and maintain firewalls to ensure network security and performance.

·      Set up and support new user accounts, email, and phone access.

·      Maintain IT documentation, asset inventory, and support records.

Skills

Hardware Support, Troubleshooting, Microsoft Office, Computer Maintenance, Microsoft Excel, Active Directory, Software, Administration, Windows OS, Network Troubleshooting, Application Support, Networking, Customer Service, Network Security, Technical Support, System Maintenance