Porsche Pro-Product Specialist at Murgado Motor Werks
Porsche Barrington is part of one of the best automotive groups (Murgado Automotive Group) in the country. We are currently looking for the right candidate who is passionate about cars and especially the Porsche brand to become our newest Porsche Pro/Product Specialist.
The Porsche Pro/Product Specialist greets customers in the showroom, preparing them for their appointment with their Client Advisor. Maintains a high level of customer contact and hospitality during the visit. The Porsche Pro/Product Specialist povides information on the features and options to the clients on the vehicles they have purchased.
Essential Duties of a Porsche Pro-Product Specialist
Greets customers and prepares appointments with Client Advisors.
The Product Specialist advises customers on features, benefits, functionality, and information.
Ensures that each customer understands the vehicle's operating features, warranty, and paperwork.
Stays informed of current vehicle inventory and location.
Contact customers through CRM to schedule encore deliveries
Tracks changing vehicle market conditions and incentives.
Attends sales meetings and special events as scheduled.
Is familiar with departmental sales objectives.
Records all lot traffic - name, email, and phone number.
Performing on-site and remote, when applicable, New and Certified Pre-Owned Deliveries and second delivery/demonstration (encore)
Performing a personalized welcome email and phone call within three days of New or CPO vehicle purchase to each customer, with a goal of scheduling an encore delivery
Escalating customer inquiries and pending items to appropriate Sales and Management staff
Maintaining daily, weekly, and monthly goals corresponding to the objectives of the dealership
Keeping current with Motor Werks and factory advertising campaigns
Greeting and assisting customers on the showroom floor if necessary
Work directly with management team to understand the needs of contribution to the showroom and adapt to meet those needs.
Required to perform other duties as requested, directed, and assigned
Education and Experience
High school diploma or general education degree (GED) required; or one to three months related experience and/or training; or equivalent combination of education and experience
Job Knowledge and Skills
Must have a clean driving record
Must have positive, solutions-based communication skills
Strong project management and hospitality skills
Ability to read and comprehend simple instructions, short correspondence, and memos
Ability to speak effectively before groups of customers or employees of organization