General Manager

A leading company in the plumbing industry is seeking a General Manager to lead operations and drive business performance. The ideal candidate is an experienced leader with a strong background in service operations and team management. Working collaboratively, the new leader will grow the business by executing strategic initiatives while ensuring operational efficiency and a strong customer experience.

Salary + Additional Benefits:

• $140,000-$150,000 + Bonus
• Medical, Dental, Vision Insurance
• 401K - company match

Location: Baton Rouge, LA

Type of Position: Direct Hire

Responsibilities:

• Direct and oversee daily business operations, ensuring operational efficiency, service quality, and consistent execution.
• Develop and implement operational strategies aligned with organizational goals, financial objectives, and growth initiatives.
• Lead field operations, service delivery, dispatch, scheduling, workforce planning, and administrative functions.
• Identify operational challenges, implement corrective action plans, and establish standardized processes to improve performance.
• Ensure appropriate staffing, equipment, resources, and infrastructure are available to support business demands.
• Establish measurable performance expectations and maintain accountability across all operational departments.
• Assume ownership and accountability for branch or business-unit financial performance, including profit and loss (P&L).
• Develop, manage, and monitor operating budgets, revenue forecasts, labor expenses, and operational expenditures.
• Analyze financial reports and key performance indicators to identify opportunities for revenue growth and cost optimization.
• Implement strategies to improve gross margins, operational efficiency, productivity, and overall profitability.
• Partner with executive leadership to establish financial goals, evaluate business performance, and execute growth strategies.
• Monitor pricing, labor utilization, material costs, and resource allocation to maximize financial performance.
• Recruit, develop, coach, and retain high-performing managers, supervisors, technicians, and operational support personnel.
• Establish a culture of accountability, teamwork, continuous improvement, and professional development.
• Conduct performance evaluations, provide constructive feedback, and implement employee development initiatives.
• Mentor departmental leaders and build succession plans to support long-term organizational stability.
• Partner with Human Resources and Talent Acquisition to identify staffing requirements and maintain a strong talent pipeline.
• Promote employee engagement, workplace safety, and consistent communication throughout the organization.
• Identify opportunities to expand market presence, strengthen customer relationships, and increase revenue.
• Collaborate with sales, marketing, and operational teams to support business development initiatives.
• Maintain exceptional customer service standards and ensure timely resolution of escalated customer concerns.
• Develop strategies to improve customer retention, service quality, and overall customer experience.
• Evaluate market trends, competitive conditions, and operational capabilities to identify opportunities for business expansion.
• Establish strong relationships with customers, vendors, business partners, and community stakeholders.
• Establish, monitor, and evaluate key performance indicators (KPIs) across operational and financial functions.
• Track productivity, revenue performance, labor efficiency, service completion rates, customer satisfaction, and employee retention.
• Utilize operational reporting and business analytics to support informed decision-making.
• Implement process improvements that streamline workflows, reduce unnecessary expenses, and improve service delivery.
• Lead organizational change initiatives and support the successful implementation of new systems, technologies, and operational procedures.
• Ensure compliance with applicable federal, state, and local regulations, licensing requirements, and company policies.
• Promote a strong safety culture through employee training, consistent enforcement, and proactive risk management.
• Maintain quality-control standards and ensure services meet customer expectations and industry requirements.
• Oversee equipment management, fleet utilization, inventory controls, and preventive maintenance programs, as applicable

Requirements:

• Bachelor’s degree in Business Administration, Operations Management, Construction Management, or a related field preferred; equivalent professional experience considered.
• 5+ years of progressive operational management experience, preferably within a field-service, construction, mechanical, or skilled-trades environment (preferred).
• 3+ years of senior-level leadership experience overseeing managers, supervisors, or multiple operational departments.
• Demonstrated experience managing budgets, financial reporting, revenue growth, and P&L performance.
• Proven ability to lead teams, improve operational performance, and achieve measurable business results.
• Strong understanding of workforce management, operational planning, resource allocation, and performance management.
• Excellent leadership, communication, analytical, negotiation, and problem-solving skills.
• Proficiency with Microsoft Office applications, operational reporting systems, and business management software.
• Ability to manage competing priorities and make effective decisions in a fast-paced environment.
• Preferred Qualifications
  • Previous experience as a General Manager, Director of Operations, Regional Operations Manager, Branch Manager, or comparable senior operational leader.
  • Experience managing residential or commercial plumbing, HVAC, electrical, underground utility, or related field-service operations.
  • Familiarity with field-service management platforms such as ServiceTitan or comparable software.
  • Demonstrated success scaling business operations, improving profitability, and developing high-performing leadership teams.
  • Experience leading organizational transformation, operational restructuring, or business expansion.
  • Knowledge of service pricing, technician productivity, dispatch operations, fleet management, and customer acquisition strategies.

Due to the high volume of applications we typically receive, we regret that we are not able to personally respond to all applications. However, if you are invited to take the next step in the process, you will typically be contacted within one week of submitting your application.

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