CUSTOMER SERVICE EXECUTIVE

Muthoot FinCorp • English • 5 days ago

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Salary

≈ $5k – $13k per year (Estimated)

Location

In office (Kota)

Seniority

Junior · 1+ year exp

Confirmed on the employer's own hiring board on Oct 26, 2026. First seen by Alion on Oct 13, 2026. Muthoot FinCorp scores B on the Alion truth index.

Overview

Company

Impact

Profile match

Muthoot FinCorp

Muthoot FinCorp is a prominent Indian non-banking financial company and the flagship entity of the Muthoot Pappachan Group, dedicated to advancing financial inclusion across the country. The organization offers an extensive range of accessible retail financial solutions, anchored by its core gold loan business alongside microfinance, small business lending, and money transfer services. Headquartered in Thiruvananthapuram, Kerala, it serves millions of customers through a vast nationwide network of thousands of branches.

muthootfincorp.com • HQ: Thiruvananthapuram, India • 1001-5000 employees

Tech stack of Muthoot FinCorp

Key Job Responsibilities

To ensure quality of business and operational e?ciency through proper process adherence and facilitate smooth functioning of branches.
Promote and maintain positive relations with all contacts, customers, and potential customers
Achieve desired level of productivity to meet & contribute towards branch profitability targets.
Promotes the products and services; consistently cross-sells and Up-sells products at every opportunity.
Conduct promotional activities for marketing and drive referral programs for customer acquisition
Responsible to handle day to day transactions and valuables.
Maintain all data and records related to daily transactions
Retain customers, by working towards achieving the higher purpose to transform the life of the common man by improving their financial well being

Knowledge, Skills & Attributes

Result Orientation
Customer Service & Retention Focus
Digital Mindset
Relationship Building
Process Knowledge/ Orientation
Effective Time Management
Cross Selling / Upselling Skills
Business Development
Communication Skills - Proficiency in local language and English

Role Requirements

Educational Qualification - Graduate

Experience - Freshers / 1 year experience in lending / financial services

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