ICT Support and Test Engineers

Location: Helensvale, QLD, 4212
Full-Time: Immediate start
Job Title: ICT Support and Test Engineers
Salary Range: $79,500 - $90,000 - depending on skills level and work experience + superannuation.
Job Closes Date: 30 Days

About the Role
On behalf of our client, a leading provider of high-end joinery and construction solutions, we are seeking an experienced ICT Support and Test Engineer to support the organisation's technology infrastructure and business systems. This role is responsible for delivering technical support, conducting system testing and quality assurance activities, and contributing to the ongoing improvement, reliability, and performance of ICT systems across the business.

Key Responsibilities
Business Systems & User Support
• Provide day-to-day support for ICT systems used across administration, project management, design, and production teams.
• Resolve technical issues relating to computers, software applications, printers, networks, internet connectivity, databases, and email systems.
• Configure, deploy, maintain, and upgrade hardware and software to ensure reliable business operations.

Software Testing & System Validation
• Develop and execute testing activities for new software, upgrades, and system enhancements before implementation.
• Identify system faults, performance issues, and functionality gaps, documenting findings and coordinating resolutions.
• Verify that business applications perform in line with operational requirements and quality standards.

Quality Reviews & Risk Management
• Conduct reviews of ICT processes, system records, and operational documentation to identify areas for improvement.
• Monitor compliance with internal procedures, security controls, and technology standards.
• Investigate recurring issues and recommend practical solutions to minimise operational risks and system downtime.

Technology Improvement Projects
• Assist with evaluating current ICT infrastructure and supporting future technology initiatives.
• Contribute to projects involving system upgrades, infrastructure improvements, cybersecurity enhancements, and process automation.
• Support the integration of technology solutions that improve efficiency across manufacturing and project delivery functions.

Knowledge Sharing & Documentation
• Prepare technical reports, testing records, operating procedures, support guides, and asset registers.
• Deliver system training and technical advice to employees to improve system usage and adherence to procedures.
• Work closely with internal stakeholders and external vendors to support ongoing technology improvements.

Requirements
• Bachelor’s degree in Information Technology, Computer Science, Information Systems, or a related field.
• Minimum 2 years of experience in ICT support, systems testing, quality assurance, or a similar role.
• Experience troubleshooting software, hardware, networks, and business systems.
• Strong analytical, testing, documentation, and problem-solving skills.
• Ability to communicate technical information to both technical and non-technical users.
• Strong attention to detail and commitment to continuous improvement.

How to Apply
Please send your CV and a cover letter outlining your relevant experience. Applications will be reviewed on a rolling basis.

Please note: We are acting as recruitment agents on behalf of our client. Employer details will be provided to shortlisted candidates.