Account Manager

About the role

As an Account Manager in our Develop and Grow team, you’ll look after an established portfolio of accounting partners. You’ll build trusted relationships and help each partner get more from working with MYOB.

You’ll get to know how each practice works, the challenges it faces and the technology it uses. With that understanding, you'll manage existing partnerships and find practical ways to grow them, from improving adoption of MYOB products to bringing more SME customers into MYOB.

This role combines a strong customer focus with a clear sales mindset. You’ll listen, ask thoughtful questions and bring the right MYOB people together to help partners move forward. When a partner’s needs or priorities change, you’ll stay close and keep the relationship strong.

Please note, this role is a 12month contract with potential to extend or become permanent.

Key responsibilities

• Manage and grow a portfolio of accounting partners, building trusted, long-term relationships
• Understand each partner’s practice, priorities and technology setup to identify ways MYOB can help
• Support retention and growth across your portfolio, including broader MYOB product adoption and SME subscriptions
• Lead consultative sales conversations, from discovery and recommendations through to agreement
• Create account plans for priority partners, connecting their goals with opportunities to deepen the relationship
• Work with Solution Consulting, Product, Customer Enablement, Marketing and Sales to deliver a joined-up partner experience
• Keep up with changes in accounting and technology, using what you learn from partners to spot opportunities and make your conversations more useful

What we’d love to see from you

• Proven experience in B2B account management, strategic sales or a commercially focused customer success role, ideally growing an established portfolio
• Experience in SaaS, technology or a similar environment where you’ve helped customers get more value and grow their use of products
• A solid understanding of accounting practices and the professional services landscape. You can build credibility with accountants and understand the pressures they face
• Curiosity and strong discovery skills. You ask good questions, explore how partners make decisions and look for the needs behind the first answer
• Commercial judgement and a track record of finding growth opportunities while protecting strong customer relationships
• Confidence influencing stakeholders, leading value-based conversations and constructively challenging a partner when it helps them see a better path
• A collaborative, motivated and coachable approach. You’re keen to share what you’ve learned, learn from others and keep building your sales skills