Graphic Designer & Customer Service Coordinator

Graphic Designer & Customer Service Coordinator Company: My Pack
Industry: Paper Cup Manufacturing   My pack is a United Kingdom-based manufacturer specialising in custom-branded paper cups for cafés, restaurants and businesses nationwide. We are looking for an experienced Graphic Designer & Customer Service Coordinator to join our growing team. This is a varied role combining graphic design with customer communication and order support.   Key Responsibilities

• Prepare and adapt customer artwork for print production
• Create professional paper cup designs and digital mock-ups
• Make artwork amendments and manage customer approvals
• Handle customer enquiries via phone, email and WhatsApp
• Assist customers with products, pricing, artwork and orders
• Liaise with our production team to ensure orders are processed accurately
• Maintain a professional and responsive customer experience

Requirements

• Previous graphic design experience
• Proficiency in Adobe Illustrator and Photoshop
• Excellent written and verbal communication skills
• Strong attention to detail and organisational skills
• Confident and professional when dealing with customers
• Experience within printing or packaging is advantageous but not essential

What We Offer

• Full training provided
• Competitive salary
• Performance-based bonus structure
• Opportunity to develop and progress within a growing UK manufacturing business
• Supportive and fast-paced working environment

We are looking for someone who is creative, organised, professional and customer-focused, with the ability to manage both design work and customer relationships effectively.
Send your CV over to [email protected]