Chargé(e) qualité et procédure

Nacre Solutions · Business Process Outsourcing (BPO) · AI Consulting & Integration · 1 month ago
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Location
In office (Antananarivo)
Employment
Full-Time

First seen by Alion on Oct 6, 2026.

Overview
Company
Impact
Profile match

Nacre Solutions

Nacre Solutions is an outsourcing company that describes its offer as augmented outsourcing, combining human expertise with technology-driven agents to free up client time and boost performance. Its Antananarivo team recruits quality analysts for application acceptance testing and data analysts. The company is headquartered in Paris, France.
nacre-solutions.com · HQ: Paris, France · AI Consulting & Integration · Business Process Outsourcing (BPO) · Est. 2012

Rejoignez Nacre solutions à Antananarivo en tant que Chargé(e) qualité et procédure. Vous piloterez le système de management de la qualité et garantirez la conformité des procédures internes et clients.

Missions

Mettre en œuvre et suivre le système de management de la qualité (SMQ)
Rédiger, mettre à jour et diffuser les procédures et modes opératoires
Piloter la refonte des procédures internes et clients
Assurer la traçabilité documentaire
Réaliser des audits internes et suivre les non-conformités
Analyser les indicateurs qualité (taux de rebut, réclamations clients, délais)
Piloter les actions correctives et préventives
Sensibiliser et former les équipes aux exigences qualité
Préparer les audits externes et les démarches de certification (ISO 9001, HACCP)

Profil recherché

Bac+3 en management et/ou gestion
Expérience probante dans le domaine de la qualité

Compétences
  • Excellente maîtrise du français écrit et parlé Anglais apprécié Compétence avérée dans la mise en place de démarches de certification Maîtrise des normes qualité et connaissance approfondie des normes ISO Maîtrise des outils de suivi
Langues
  • FR
  • EN
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