System Engineer - SOC

Ensure 24/7 system availability through proactive monitoring, incident management, deployment support, testing, log analysis, troubleshooting, and automation to maintain reliable, high-performing service operations.

• Monitor application, server, network, and database performance and availability using tools such as ELK, Grafana, and Zabbix.

• Identify service issues and escalate them within defined SLAs. 

• Coordinate deployments, maintenance, and live issue resolution with internal stakeholders. 

• Provide back-office support through CMS tickets and ensure timely follow-up. 

• Conduct post-live sanity testing, UAT, and smoke testing to validate fixes and confirm reported issues. 

• Collect and share relevant system logs with vendors and internal teams for troubleshooting. 

• Implement basic automation for routine operational tasks to improve efficiency. 

• Participate in 24/7 shift-based operations and on-call support as required. 

• Contribute to process optimization and operational excellence initiatives.

• Bachelor of Science (CSE/IT/EEE/ECE/ETE)

• At most 2 years
• The applicants should have experience in the following business area(s): Banks, Financial Technology (Fintech) Startup, Telecommunication
• Freshers are also encouraged to apply.

Skills Requirements: 

• Basic SQL query writing. 
• Linux operations, log analysis, and troubleshooting. 
• Hands-on Microsoft Excel skills for data analysis and reporting. 
• Basic networking knowledge, including subnetting, routing, and switching. 
• Ability to develop and maintain scripts using Bash or Python to automate tasks and improve system efficiency. 
• Basic knowledge of monitoring tools such as ELK, Prometheus, and Zabbix.  

Soft Skills:

• Teamwork and collaboration. 
• Communication and interpersonal skills. 
• Problem-solving and analytical ability. 
• Attention to detail and operational accuracy. 

Bash, ELK, Linux, Python, SQL Query, Troubleshooting

• Provident fund,Weekly 2 holidays,Insurance,Mobile bill
• Salary Review: Yearly
• Festival Bonus: 2

• Employment status: Full Time
• Workplace: Work at office
• Salary: Negotiable
• Job location: Dhaka