Inside Sales Associate - Parts & Services

Description

Essemtec USA is a sales and services subsidiary of Essemtec AG a division of Nano Dimension. Essemtec designs and manufactures All-In-One Paste Jetting, SMT Placement, & Dispensing machinery servicing a variety of industries including Automotive, Military, Medical, Consumer, Aerospace, & Lighting. Essemtec additionally provides software, peripherals, and services, working with industry leaders and customers on innovative research and development, defining future needs.

The ideal candidate will support the growth and retention of existing customers by driving the sale of parts and services following the initial product sale. This role is responsible for managing the commercial side of the post-sale customer lifecycle, from sales inquiry and quotation through order processing, fulfillment, invoicing, and customer follow-up.

This position will have a strong sales and customer account management focus, with responsibility for identifying incremental parts and service opportunities, developing customer relationships, and supporting revenue growth within the existing customer base.

This is an onsite position based in Woburn, MA, with a regular Monday - Thursday schedule and Fridays as needed based on business needs.

Contribution

Key Responsibilities

Post-Sale Parts & Services Sale

• Develop and maintain relationships with existing customers to identify parts, service, warranty, and other post-sale opportunities.
• Respond to customer inquiries and proactively identify opportunities for additional parts and services.
• Prepare and manage sales quotations for parts and service opportunities.
• Follow up with customers on open quotations and opportunities to support conversion to sales.
• Partner with internal sales, service, and technical teams to ensure customer requirements are understood and addressed.

Order Administration & Tracking

· Manage the end-to-end commercial order lifecycle for parts and service sales, from quotation through order processing, fulfillment, invoicing, and customer follow-up.

· Coordinate customer communications regarding order status, delivery timing, RMAs, warranty matters, and related post-sale activities.

· Process incoming customer orders accurately and in accordance with pricing and internal policies.

· Monitor order pipelines and proactively address issues that could affect customer delivery or satisfaction.

CRM Management & Lead Intake

· Own the intake of customer RFQs and inquiries through designated sales channels, including shared email boxes and service-related inquiries, and ensure timely conversion into accurate CRM opportunities, orders, and activities.

· Serve as a key point of contact for customers throughout the post-sale process, providing timely follow-up and maintaining strong customer relationships.

· Maintain accurate customer records, opportunity data, interaction history, and transactional information within the CRM to ensure data integrity and visibility into the post-sale pipeline.

· Identify opportunities to improve CRM workflows, lead intake processes, and customer communication practices to increase efficiency and support sales growth.

· Proactively follow up with customers regarding open quotations, orders, service needs, and other post-sale opportunities to support customer satisfaction and identify additional sales opportunities.

· Collaborate with sales, service, and technical teams to address customer inquiries, resolve issues, and ensure a seamless customer experience.

Requirements

Qualifications

· Associate’s degree in business administration, marketing, or related field, strongly preferred.

· 2+ years’ experience in sales administration, inside sales, or customer support.

· Proficiency with CRM systems and advanced knowledge of the Microsoft Office Suite (Word, Excel) and Quickbooks

· Customer-centric, with strong verbal and written communication skills.

· Exceptional multi-tasking and organizational capabilities, with a high attention to detail.

· Strong analytical thinking to troubleshoot delivery issues and optimize internal order processes.

· This position is on-site M-Th from 8am-5pm, with the potential of remote work available on Friday.

· In this role, you should be able to lift 50 pounds as part of the shipping / RMA responsibilities.

Offer

Perks & Benefits

For all US-based roles, we offer a competitive compensation package and a full suite of benefits, including medical insurance, dental insurance, vision insurance, 401(k), generous vacation policy, and more. Our work environment includes casual dress, training at multiple offices around the world and the ability to work in a diverse, autonomous, supportive, collegial, and collaborative environment.

· To all recruitment agencies: Essemtec USA does not accept agency resumes. Please do not forward resumes to our job’s alias or Essemtec USA employees. Essemtec USA is not responsible for any fees related to unsolicited resumes.

· Essemtec USA is an equal opportunity employer and does not discriminate based on race, color, religion, sex, national origin, age, or disability

Work Arrangement:

Onsite Required at our Woburn, MA location.

Schedule: Monday-Thursday onsite, with Fridays as needed based on business needs.

Salary Range

The salary range for this role is expected to be between $ 45,000.00 - $60,000. This position may also be eligible for a discretionary bonus based on company and individual performance.

Actual base pay could vary based on factors including but not limited to experience, subject matter expertise, geographic location, certifications, licenses, business needs and the applicant’s skill set. The base pay is just one component of the total compensation package for employees. Other components may include a comprehensive benefits package. The estimated compensation range listed in this job posting reflects base salary only.

Contact

To all recruitment agencies: Essemtec USA does not accept agency resumes. Please do not forward resumes to our job’s alias or Essemtec USA employees. Essemtec USA is not responsible for any fees related to unsolicited resumes.

Essemtec USA is an equal opportunity employer and does not discriminate based on race, color, religion, sex, national origin, age, or disability