Debt Collection Specialist

As a Debt Collection Specialist, you'll play a critical role in driving timely cash collection, resolving customer account issues, and supporting the continuous improvement of Accounts Receivable operations through smart, scalable solutions.

You'll thrive in this position if you're diligent, proactive, and energized by work that sits at the intersection of finance and innovation in a fast-paced, global environment.

Key Responsibilities

• Handle overdue accounts by proactively contacting customers via email and phone to facilitate timely payment resolution.
• Investigate and resolve customer inquiries and disputes related to outstanding receivables, coordinating with Accounting, Billing, and Customer Support teams as needed.
• Identify and resolve unapplied or unclear payments to ensure accurate invoice settlement and maintain clean account records.
• Support the development, testing, maintenance, and continuous improvement of automation tools and digital solutions that streamline Accounts Receivable and collections workflows.
• Monitor team processes and systems, identifying opportunities to enhance performance, efficiency, and alignment with evolving business needs.

Required Qualifications

• 2+ years of experience in Accounts Receivable, collections, or a related finance or operations role.
• Proven ability to manage customer relationships, including payment follow-ups, inquiries, and issue resolution.
• Comfortable working accurately with financial data, including invoices, payments, and account reconciliations.
• Experience using automation or digital tools to improve day-to-day processes.
• Excellent written and verbal communication skills in English, with strong organizational and prioritization abilities.

Preferred Qualifications

• Bachelor's degree in Finance, Accounting, Business, or a related field, or equivalent practical experience.
• Familiarity with AI-driven tools or emerging technology in a finance or operations environment.
• Experience working across global or cross-functional teams.

This position will be located in Vilnius, Lithuania and offers the opportunity for a hybrid work environment at least 3 days a week in-office, subject to change, providing flexibility and accessibility for qualified candidates.

Benefits & Rewards

We offer a competitive, well-rounded rewards package designed to support the financial, physical, and emotional well-being of our employees and their families (where applicable).

The base pay for this role is 2900 - 3000 EUR gross. The actual pay depends on factors like your skills, experience, qualifications, and location. In addition to base pay, we offer short-term incentives (bonus or commission) and long-term incentives (equity), where applicable.

We utilize a structured job architecture and career framework to ensure growth opportunities are transparent, fair, and accessible to all employees. The pay range you see reflects the full salary band for this job level, including room for progression over time.

For more information, visitNasdaq Benefits & Rewards Career Page.

Individuals applying for or occupying this position must have no previous unspent convictions for criminal offences under the Criminal Code of the Republic of Lithuania, with the exception of offences solely related to minor road traffic violations.

Come as You Are

Nasdaq is an equal opportunity employer. We welcome applications from candidates of all backgrounds and identities.

We are committed to fostering an inclusive workplace where diverse perspectives, experiences, and identities are valued and celebrated.

We ensure that individuals with disabilities are provided with reasonable accommodation throughout the hiring process.