Администратор Jira Service Desk

National Payment Card System • Russian: C1 • 5 days ago
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Salary
≈ $16k – $41k per year (Estimated)
Location
Remote/Hybrid (Moscow, Russia)
Seniority
Middle · 3+ years exp
Employment
Full-Time
Overview
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National Payment Card System

National Payment Card System (NSPK) is a Russian financial services company headquartered in Moscow and established in 2014. The organization operates the Mir payment system, manages the Fast Payment System (SBP) for instant bank transfers, and provides processing services for domestic transactions made with international payment cards. Wholly owned by the Central Bank of the Russian Federation, the company ensures the stability and sovereignty of the national payment infrastructure across the country and in partner nations.
nspk.ru • HQ: Moscow, Russia • Est. 2014

Наша команда отвечает за работу и развитие системы управления ИТ-услугами на базе системы Jira Service Desk. Мы обеспечиваем стабильную работу платформы, ее настройку в соответствии с бизнес-требованиями, а также поддержку пользователей.

Обязанности:

  • Администрирование и поддержка Jira Service Desk 8.13 (Server)
  • Настройка и кастомизация проектов, рабочих процессов, полей, экранов и схем
  • Настройка и поддержка порталов заявок (Request Forms)
  • Автоматизация процессов и кастомизация логики с использованием ScriptRunner (написание скриптов на Groovy)
  • Управление правами доступа пользователей и групп
  • Техническая поддержка и консультирование пользователей
  • Ведение технической документации

Требования:

  • Опыт администрирования Jira Service Desk от 3 лет
  • Навыки настройки проектов, рабочих процессов, полей и экранов
  • Опыт автоматизации и кастомизации Jira с помощью ScriptRunner (написание скриптов на Groovy)
  • Умение работать с правами доступа
  • Знание Jira Query Language (JQL)
  • Понимание принципов ITSM и практик ITIL
  • Навыки документирования процессов

Условия:

  • Оформление согласно ТК РФ
  • Достойный уровень заработной платы + премии
  • График работы: 5/2 (гибридный формат работы)
  • Дополнительный социальный пакет: телемедицина, полис для выезжающих за рубеж, страхование от несчастных случаев и рисковых заболеваний, доплата по больничным листам до 20 дней в году, частичная компенсация затрат на покупку путевок в летний детский лагерь
  • Комфортный офис в центре: тренажерный и спортивный залы, лаунж-зона, микромаркеты, кухни с чаем, кофе и снеками на каждом этаже
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