System Engineer, Remote IT Operations

NBCUniversal is one of the world's leading media and entertainment companies. We create world-class content, which we distribute across our portfolio of film, television, and streaming, and bring to life through our global theme park destinations, consumer products, and experiences. We own and operate leading entertainment and news brands, including NBC, NBC News, NBC Sports, Telemundo, NBC Local Stations, Bravo, and Peacock, our premium ad-supported streaming service. We produce and distribute premier filmed entertainment and programming through our powerhouse film and television studios, including Universal Pictures, DreamWorks Animation, and Focus Features, and the four global television studios under the Universal Studio Group banner, and operate industry-leading theme parks and experiences around the world through Universal Destinations & Experiences, including Universal Orlando Resort, home to Universal Epic Universe, and Universal Studios Hollywood. NBCUniversal is a subsidiary of Comcast Corporation. Visit www.nbcuniversal.com for more information.

Our impact is rooted in improving the communities where our employees, customers, and audiences live and work. We have a rich tradition of giving back and ensuring our employees have the opportunity to serve their communities. We champion an inclusive culture and strive to attract and develop a talented workforce to create and deliver a wide range of content reflecting our world.

The System Engineer, Remote IT Operations will play a key role in supporting the IT services that keep our live events and remote operations running smoothly. This position blends technical expertise with operational excellence - ensuring our teams are equipped with reliable, secure, and scalable technology, wherever the work takes them.

Responsibilities:

• Deliver IT support for remote operations, including laptops, desktops, mobile devices, and network services.
• Manage inventory, installation, and configuration of remote infrastructure kits.
• Maintain documentation and updates for LAN/WAN connectivity supporting NBCU remotes.
• Track equipment and scheduling through the remote operations calendar.
• Partner closely with Broadcast Engineering, Digital, and Corporate Security to support convergence of broadcast and IT technologies.
• Oversee coordination with external hardware, software, and communication vendors.
• Identify and implement new technology initiatives and agentive AI to enhance operational efficiency and performance.
• Develop and maintain IT and networking dashboards for remote operations.
• Travel to remote sites to provide IT support during high-profile events.
• Contribute to additional projects and assignments as required.

Qualifications:

• Bachelor’s degree in Computer Science, Engineering, or related field; or equivalent training/experience.
• 3+ years of strong knowledge of network infrastructure systems and sub-systems (routers, switches, LAN/WAN).
• Demonstrated project management skills with the ability to manage multiple priorities under tight deadlines.
• Excellent written and verbal communication skills, with proven ability to collaborate across teams and vendors.
• Strong analytical, organizational, and time management skills.
• Familiarity with emerging technologies and IT/broadcast convergence.
• Ability to effectively influence, energize, and coach others.
• Willingness to work overtime, weekends, and non-traditional hours as needed.
• Ability to travel extensively in support of remote events.
• Strong analytical, organizational, and time management skills.

Desired Characteristics:

• Familiarity with AI tools/applications (Co-Pilot)
• Network dashboarding (ie SNMP, Grafana, SelectorAI, SevOne)

Eligibility Requirements:

• Must be willing to work overtime and/or on weekends when needed at location
• Must be willing to travel when needed
• Must have unrestricted work authorization to work in the United States

Required Onsite: This position has been designated as required onsite, which currently requires contributing from the office five days per week. The Company reserves the right to change in-office requirements at any time.

This position is eligible for company sponsored benefits, including medical, dental, and vision insurance, 401(k), paid leave, tuition reimbursement, and a variety of other discounts and perks. Learn more about the benefits offered by NBCUniversal by visiting the Benefits page of the Careers website. Salary range: $58,000 - $74,000 (hourly/non-exempt)

As part of our selection process, external candidates may be required to attend an in-person interview with an NBCUniversal employee at one of our locations prior to a hiring decision. NBCUniversal's policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law.

If you are a qualified individual with a disability or a disabled veteran and require support throughout the application and/or recruitment process as a result of your disability, you have the right to request a reasonable accommodation. You can submit your request to [email protected].