Site Reliability Engineer

NBCUniversal is one of the world's leading media and entertainment companies. We create world-class content, which we distribute across our portfolio of film, television, and streaming, and bring to life through our global theme park destinations, consumer products, and experiences. We own and operate leading entertainment and news brands, including NBC, NBC News, NBC Sports, Telemundo, NBC Local Stations, Bravo, and Peacock, our premium ad-supported streaming service. We produce and distribute premier filmed entertainment and programming through our powerhouse film and television studios, including Universal Pictures, DreamWorks Animation, and Focus Features, and the four global television studios under the Universal Studio Group banner, and operate industry-leading theme parks and experiences around the world through Universal Destinations & Experiences, including Universal Orlando Resort, home to Universal Epic Universe, and Universal Studios Hollywood. NBCUniversal is a subsidiary of Comcast Corporation. Visit www.nbcuniversal.com for more information.

Our impact is rooted in improving the communities where our employees, customers, and audiences live and work. We have a rich tradition of giving back and ensuring our employees have the opportunity to serve their communities. We champion an inclusive culture and strive to attract and develop a talented workforce to create and deliver a wide range of content reflecting our world.

NBCU’s Distribution engineering is responsible for the automation and reliability of NBCU’s Live sources. Reasonable for the delivery of 200+ NBC and Telemundo stations and Cable networks, and live events like sports, news and entertainment content to third party providers and Peacock.

NBCU’s Distribution Engineering is looking to add a talented Site Reliability Engineer to be part of our Video Streaming team to build automation solutions to deploy and maintain applications, focusing on scalability, reliability and resiliency. We are looking for a dynamic team player who is an owner, accountable and passionate about technology. You will be working on high-visibility projects serving millions of viewers for industry-leading sporting and entertainment events, such as the Super Bowl, Olympics, Premier League, and America’s Got Talent.

You will become a part of a team that deploys and supports applications at facilities across the country and business-to-business delivery of 24/7 Live content. You will work with 3rd party vendors to understand their systems and develop the automation to deploy, manage and monitor these systems. This is a fast-paced environment which requires you to think on your feet and pivot as needed to achieve our goals. Projects that seem easy will sometimes turn into hackathons.

Some of our tasks include:

• Deploy and maintain systems across the country and in the Cloud
• Participate, facilitate, and/or lead large or complex troubleshooting activities that require significant judgment and reasoning outside area of expertise
• Report bugs to vendors, work with them to address the issues and test new releases
• Work collaboratively with operations, engineers and vendors to gather requirements and develop new solutions
• Analyze current technology utilized within the company and develop steps and processes to improve and expand upon them by evaluating new technology alternatives and vendor products
• Develop automation that can detect issues, send alerts and attempt automated recovery steps
• Produce documentation for our workflows, troubleshooting steps, and Standard Operating Procedures
• Work on cloud and on-prem infrastructure as well as managing live broadcast components and standards
• Participate in an on-call rotation for L2 support off-hours

Qualifications/Requirements

• Bachelor’s degree in computer science, IT or related experience
• 3+ years of prior related Support experience or equivalent, with modern IT infrastructure and/or virtualized broadcast systems
• Strong experience with Linux/Unix administration and core networking fundamentals (for on-prem and cloud-based networks)
• Working knowledge of scripting languages such Python, Bash, JavaScript, JSON, XML and YML
• Experience designing, delivering and troubleshooting cloud hosted services in AWS
• Working knowledge of Cloud Formation, Terraform, Ansible and Chef to automate deployments of software/infrastructure
• Comfortable managing code with Git and Git CLI
• Good communicator and can clearly articulate complex issues and technologies
• Great design and problem-solving skills
• Willing to take ownership of problems and see them through to resolution
• Comfortable working in a fast-paced, agile environment. Requirements change quickly and our team needs to constantly adapt to moving targets

Desired Characteristics

• Working experience troubleshooting containerized systems in Kubernetes, Docker or EKS
• Understanding of Broadcast and Media distribution workflows / technologies
• Experience developing software/scripts that leverage Microsoft Graph API
• Experience with Live Broadcast technologies and standards such as Video/Audio Compression (HEVC, AVC, AC3, AAC), MPEG Transport Streams, ATSC, HLS, CMAF, Zixi, SRT, RIST, 2022-7, 2110, SCTE35, SCTE104, SCTE224, SSAI, StatMUX

Additional Requirements

• Hybrid: This position currently has a hybrid schedule, which requires contributing from the office a minimum of four days per week. The Company reserves the right to change in-office requirements at any time.

This position is eligible for company sponsored benefits, including medical, dental and vision insurance, 401(k), paid leave, tuition reimbursement, and a variety of other discounts and perks. Learn more about the benefits offered by NBCUniversal by visiting the Benefits page of the Careers website. Salary range: $110-145K

As part of our selection process, external candidates may be required to attend an in-person interview with an NBCUniversal employee at one of our locations prior to a hiring decision. NBCUniversal's policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law.

If you are a qualified individual with a disability or a disabled veteran and require support throughout the application and/or recruitment process as a result of your disability, you have the right to request a reasonable accommodation. You can submit your request to [email protected].