Sr. Product Manager, Enterprise AI Solutions

NBCUniversal is one of the world's leading media and entertainment companies. We create world-class content, which we distribute across our portfolio of film, television, and streaming, and bring to life through our global theme park destinations, consumer products, and experiences. We own and operate leading entertainment and news brands, including NBC, NBC News, NBC Sports, Telemundo, NBC Local Stations, Bravo, and Peacock, our premium ad-supported streaming service. We produce and distribute premier filmed entertainment and programming through our powerhouse film and television studios, including Universal Pictures, DreamWorks Animation, and Focus Features, and the four global television studios under the Universal Studio Group banner, and operate industry-leading theme parks and experiences around the world through Universal Destinations & Experiences, including Universal Orlando Resort, home to Universal Epic Universe, and Universal Studios Hollywood. NBCUniversal is a subsidiary of Comcast Corporation. Visit www.nbcuniversal.com for more information.

Our impact is rooted in improving the communities where our employees, customers, and audiences live and work. We have a rich tradition of giving back and ensuring our employees have the opportunity to serve their communities. We champion an inclusive culture and strive to attract and develop a talented workforce to create and deliver a wide range of content reflecting our world.

We're looking for a product manager who embeds directly with engineering, product, and business teams to build and ship AI products that directly serve our NBCUniversal businesses. You'll work side-by-side with Enterprise Business Solutions Product and Program teams to identify high-value problems, rapidly prototype and deploy production agentic solutions to drive business impact.

As a Senior Product Manager in the Enterprise Business Solutions AI Product team, you will own the full lifecycle of agent products - from discovery through deployment and ongoing iteration. You'll build intelligent workflows that automate program operations, surface insights from complex data, and enable teams across NBCUniversal to work with agentic solutions.

Your work will have a direct, measurable business impact on our employees’ experience and effectiveness in their work outputs. This role is a blend of technical, design, education, and product thinking. You will understand business needs deeply, identify where AI creates leverage, write code, and ship solutions that will drive real business impact.

Key Responsibilities

• Work directly with Enterprise Business Solutions program and product teams to identify highest-value use cases for agentic solutions, deployment, tool adoption, and infrastructure architecture
• Partner with client-facing teams to understand customer use cases, ensuring conversational agents meet the needs of both end users and stakeholders.
• Assist in the building of end-to-end agentic products and solutions (including multi-agent orchestration, tool use, and structured reasoning), from concept and design through implementation, ensuring scalability, adaptability, and alignment with business objectives.
• Co-develop agentic solutions with business teams - enabling them to customize, maintain, and operate agents after initial deployment.
• Translate ambiguous business problems into well-scoped agentic product and solution requirements with clear success metrics.
• Leverage data insights to continuously optimize AI products and business outcomes - measuring adoption, output quality, user journeys, time-to-insight, and other KPIs.
• Own agent quality by implementing evaluation frameworks, monitoring production accuracy, and driving prompt iteration cycles based on eval results.
• Create and present documentation to business partners, execute product demos and walk-throughs, and deliver AI-driven analytics capabilities that enable real-time, data-informed decision-making across the enterprise.

• Bachelor’s degree in data analytics, computer science, or related field.
• 8+ years of experience in digital product development or a closely related field
• Exceptional communication and collaboration skills, with the ability to influence stakeholders at all levels.
• Proven expertise in developing and deploying Large Language Models (LLMs) and Retrieval-Augmented Generation (RAG) architecture (prompt engineering, tool use, agent orchestration), NLP, machine learning algorithms, and big data analytics.
• Analytical skills for identifying user patterns, insights, and performance metrics.
• Ability to gather and comprehend complex requirements and challenges across all business levels.
• Ability to convey complex technical issues to both technical and non-technical audiences, with ability to define requirements and iterate on solutions
• Hands-on experience with understanding and building products on large data sets and enterprise data architectures requiring systems integration, data governance, and security compliance.
• Hands-on experience with AI platforms, cloud services, and analytics tools (e.g., Python, Azure, AWS, Google Cloud)
• Expertise in SDLC process, scoping, iteration planning, user story writing, rollout management.

Preferred Qualifications

• Experience building multi-agent systems or complex LLM orchestration pipelines
• Familiarity with evaluation frameworks for LLM outputs (accuracy, hallucination detection, quality scoring)
• Technical skills - ability to build end-to-end prototypes from data pipelines through user-facing interfaces
• Background in ERP systems, media, commerce, enablement, or enterprise operations domains
• Experience with MCP (Model Context Protocol) or similar tool-use frameworks
• Experience embedded with business teams to build solutions (solutions engineering, field engineering, or similar)

Additional Requirements:

· Hybrid: This position currently has a hybrid schedule, which requires contributing from the office a minimum of four days per week. The Company reserves the right to change in-office requirements at any time.

This position is eligible for company sponsored benefits, including medical, dental and vision insurance, 401(k), paid leave, tuition reimbursement, and a variety of other discounts and perks. Learn more about the benefits offered by NBCUniversal by visiting the Benefits page of the Careers website. Salary range: $130,000 - $170,000 (bonus eligible)

As part of our selection process, external candidates may be required to attend an in-person interview with an NBCUniversal employee at one of our locations prior to a hiring decision. NBCUniversal's policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law.

If you are a qualified individual with a disability or a disabled veteran and require support throughout the application and/or recruitment process as a result of your disability, you have the right to request a reasonable accommodation. You can submit your request to [email protected].