Technical Coordinator II
Confirmed on the employer's own hiring board on Oct 7, 2026. First seen by Alion on Oct 6, 2026.
Overview
The Technical Coordinator II position is a full-time position dedicated to the support of Zoom connect courses, classrooms, and facilities, primarily during evening hours. Hours: Monday-Thursday: 2-11 P.M. (Dinner break 6-7 P.M.), Fridays: 9 A.M.-6 P.M. Occasional Saturdays from 8 A.M.-12 P.M. may be required. These times may be adjusted slightly from semester to semester, according to departmental needs.
Responsibilities
Broadcast Support (60%) - Assist classroom facilitators in troubleshooting video conferencing and Zoom equipment (including Cisco systems, Crestron devices, audio systems, laptops and cameras) and web conferencing applications. Assist at video conferencing/Zoom events, including those on evenings and weekends, and attend to any problems faculty may have. Serve as the primary Zoom technical support point-of-contact for facilitators (Logan and statewide) and faculty in the evenings.
Classroom Maintenance (15%) - Performing regular equipment tests and maintenance in video conferencing/Zoom classrooms to ensure equipment is working properly. Ensure video conferencing/Zoom classrooms (mainly those in the Distance Education building) are regularly cleaned (e.g. desks wiped down, whiteboards cleaned, etc.).
Training & Documentation (15%) - Train facilitators, including new facilitators, and keep online training resources up to date. Document issues that arise in the evening and how those issues were resolved.
Unscheduled Broadcast Facilitation (2.5%) - Serve as facilitator for non-class broadcasts (e.g. Provost events, special lectures, etc.) as needed.
Facility Support (2.5%) - Assist with the security of facilities and personnel during evening hours (5-11 P.M.).
Other (5%) - Other duties as assigned
Qualifications
Minimum Qualifications:
- Associate degree plus two years of experience; or a bachelor’s degree; or an equivalent combination of education plus experience
- Demonstrated strong verbal and written communication, analytical skills and problem-solving skills
Preferred Qualifications:
- Support experience in H.323 video conferencing, webcasting, or audio conferencing sectors
- Knowledge of IT networks, firewall systems, gatekeepers, gateways, and MCUs
- Knowledge of university policy and procedures
- Experience with classroom audio/video equipment
- Experience with university systems
Knowledge, Skills, and Abilities:
- Proficient in MS Office suite (Word, Excel, Outlook, and PowerPoint)
- Familiarity with videoconferencing networks and equipment (cameras, projectors, audio systems, etc.)
- Ability to interact professionally and patiently with students, faculty and administrators while providing friendly service
- Ability to work independently
Required Documents
Along with the online application, please attach:
- Are you willing and able to work on the Logan, Utah campus?
- Are you willing and able to work the required hours, which are: Monday-Thursday: 2-11 P.M. (Dinner break 6-7 P.M.), Fridays: 9 A.M.-6 P.M. and occasional Saturdays from 8 A.M.-12 P.M.?
**Document size may not exceed 10 MB.**
Advertised Salary
Minimum $43,000 commensurate with experience plus excellent benefitsADA
Employees work indoors and are protected from weather and/or contaminants, but not, necessarily, occasional temperature changes. The employee is regularly required to sit and often uses repetitive hand motions. This position requires moderate physical effort. Employees must have sufficient strength to perform the duties and responsibilities of the position, including lifting up to 25 pounds, walking and standing. Employees must adhere to safety precautions and may be required to use protective equipment.
College/Department Highlights
The Center for Instructional Design and Innovation (CIDI) is a mission-critical service unit at Utah State University. CIDI helps university instructors create and maintain high-quality learning environments by providing access to prompt and effective support, practical tools, relevant data, expert consultation, hands-on training, and learning-experience design.
University Highlights
Founded in 1888, Utah State University is Utah’s premier land-grant, public service university. As an R1 research institution, Utah State is dedicated to advancing knowledge and serving the public good through innovative research and scholarly activities that are grounded in reciprocal engagement with local, regional, and global communities. USU prepares students to be active, civically engaged leaders who are prepared to address critical societal challenges. Dedicated to providing a high-quality and affordable education, USU remains a leader in research, discovery, and public impact.
USU enrolls over 29,800 students, both online and in person at locations throughout the state. Utah State’s 30 locations include a main campus in Logan, Utah, residential campuses in Price and Blanding, and six additional statewide campuses, along with education centers serving every county. USU educates students from all 50 states and more than 80 countries. For over 100 years, USU Extension has served and engaged Utahns, serving every county in the state.
Competing at the NCAA Division I level in 16 sports, USU is a proud member of the Pac-12 Conference, officially joining on July 1, 2026. The Aggies capped a historic final season in the Mountain West by capturing nine combined regular-season and tournament titles in 2025-26, with five teams advancing to postseason play. This tradition of excellence extends to the classroom, where 232 student-athletes earned academic honors, and to the community, where USU ranked second nationally in Division I service hours, with nine teams placing in the top 10 for community service.
Utah State is dedicated to fostering a community where all individuals feel respected, valued, and supported and where diversity of thought and culture are cultivated. We seek to recruit, hire, and retain people from all walks of life who will champion excellence in education, research, discovery, outreach, and service. We believe that promoting a strong sense of community and belonging empowers and engages all members of USU to thrive and be successful. Forbes recognized our commitment to employees when they named Utah State the best employer in Utah in 2023. Learn more about USU.
The university provides a Dual Career Assistance Program to support careers for partners who are also seeking employment. Additionally, USU is committed to providing access and a reasonable accommodation for individuals with disabilities. To request a reasonable accommodation for a disability, contact the university’s ADA Coordinator in the Office of Human Resources at (435) 797-0122 or [email protected].
*updated 07/2026
Notice of Non-discrimination
In its programs and activities, including in admissions and employment, Utah State University does not discriminate or tolerate discrimination, including harassment, based on race, color, religion, sex, national origin, age, genetic information, sexual orientation, gender identity, disability, status as a protected veteran, or any other status protected by University policy, Title IX, or any other federal, state, or local law.
Utah State University is an equal opportunity employer and does not discriminate or tolerate discrimination including harassment in employment including in hiring, promotion, transfer, or termination based on race, color, religion, sex, national origin, age, genetic information, sexual orientation, gender identity, disability, status as a protected veteran, or any other status protected by University policy or any other federal, state, or local law.
Utah State University does not discriminate in its housing offerings and will treat all persons fairly and equally without regard to race, color, religion, sex, familial status, disability, national origin, source of income, sexual orientation, or gender identity. Additionally, the University endeavors to provide reasonable accommodations when necessary and to ensure equal access to qualified persons with disabilities.
In all circumstances, Utah State University follows state and federal laws related to sex-segregated spaces.
The following office has been designated to handle inquiries regarding the application of Title IX and its implementing regulations and/or USU’s non-discrimination policies:
Civil Rights & Title IX Office
Old Main Room 405
1475 Old Main Hill, Logan UT 84322
(435) 797-1266
For further information regarding non-discrimination, please visit crtix.usu.edu or contact:
U.S. Department of Education
Denver Regional Office
303-844-5695| [email protected]
U.S. Department of Education
Office of Assistant Secretary for Civil Rights
800-421-3481 | [email protected]
*updated 08/2026