Software Support Specialist

About NCR Atleos

NCR Atleos headquartered in Atlanta is a leader in expanding financial access. Our dedicated 20000 employees optimize the branch improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe.

TITLE: Software SupportSpecialist

LOCATION: Egypt

About NCR Atleos Corporation:

NCR Atleos (NYSE: NATL) is a global technology company dedicated to creating exceptional self-service banking experiences. We provide comprehensive services software and hardware solutions for self-service channels. Headquartered in Atlanta Georgia NCR Atleos can be found online at.

You are:

Passionate about technology and troubleshooting with a unique perspective on the world. You see possibilities and opportunities everywhere believing that every problem has a solution. You view challenges as boundaries to push and problems to solve.

Position Summary & Key Areas of Responsibility:

The Software Support Specialist is a mid-level role within Level 2 & Level 3 Software Support. This position involves collaborating with global customers internal teams and peers to investigate relatively complex problems identify and confirm product bugs recreate issues provide advice on product usage and assist with configuration.

While the role requires good domain and technical knowledge additional comprehensive training will be provided as necessary. The Software Support Specialist must be customer-oriented and ready to offer solutions to address customer issues.

Successful candidates will receive training mentorship and support on NCRs proprietary software products.

Responsibilities and Competencies:

• Product Skills and knowledge
  • Reasonable technical knowledge across the related NCR Atleos product range including all currently released and supported solutions.
  • Knowledgeable on assigned solutions. Capable of investigating issues but may infrequently require assistance.
  • Understands complex functionalities and features of the product.
  • Can provide detailed troubleshooting and support for complex issues.
  • Basic knowledge of 3rd party products used within customer solutions
• Troubleshooting
  • Gathers and analyzes information formulates and tests hypotheses for complex issues.
  • Identifies designs develops and validates solutions for complex issues.
  • Utilizes standard troubleshooting tools and techniques.
  • Minimal issue recreation when appropriate but may require assistance and guidance.
• Process Adherence
  • Follows established processes and procedures for incident management.
  • Owns assigned issues until closure ensuring regular communication updates.
  • Keeps customers updated with the status of investigations as per SLA guidelines.
  • Suggest process improvements.
• Knowledge Capture
  • Creates knowledge articles.
• Collaboration
  • Works effectively with team members to resolve more complex issues.
  • Communicates clearly and follows established protocols when interacting with other departments.
  • Provides support and guidance to junior team members during collaborative efforts..

Technical Qualifications

Insert/Delete as necessary for the team position advertised

Channel Management Software

• Knowledge of Web Applications.
• Basic understanding of Cloud-based technologies and solutions (Amazon Web Services Microsoft Azure etc.).
• Knowledge of Web Applications.
• Microsoft Windows technologies.
• High-level knowledge of Relational Databases and DB structures.
• Basic understanding of and writing SQL queries.
• Knowledge of Tomcat Webservices SOAP / REST API calls.

Basic Qualifications

• Bachelors degree in a computer/science-related field typically software engineering electronics information systems or a related field.
• 2-4 years of related experience.

Additional Qualifications

• Good communication skills both written and verbal.
• Ability to work effectively in a team environment.
• Proactive and positive attitude.
• Decision making.
• Problem solving.
• Interpersonal skills.
• Attention to detail.
• Ability to be focused and a self-starter.
• Strong desire for quality.
• Ability to multitask.
• Tact & diplomacy.
• Excited by the challenge of the unknown.
• Analytical skills.
• Ability to work flexible hours.

Visit our careers site for a list of the benefits offered in your region in addition to a competitive base salary and strong work/family programs.

Offers of employment are conditional upon passage of screening criteria applicable to the job.

EEO Statement
NCR Atleos is an equal-opportunity employer. It is NCR Atleos policy to hire train promote and pay associates based on their job-related qualifications ability and performance without regard to race color creed religion national origin citizenship status sex sexual orientation gender identity/expression pregnancy marital status age mental or physical disability genetic information medical condition military or veteran status or any other factor protected by law.

Statement to Third Party Agencies

To ALL recruitment agencies: NCR Atleos only accepts resumes from agencies on the NCR Atleos preferred supplier list. Please do not forward resumes to our applicant tracking system NCR Atleos employees or any NCR Atleos facility. NCR Atleos is not responsible for any fees or charges associated with unsolicited resumes.

Required Experience:

Unclear Seniority