Business Support Analyst

Certified as a Top Employer; KONE is dedicated to a better world of work and exhibits this through excellent people practices. We are committed to fostering a great work culture and inspiring the highest standards of quality and efficiency putting our people first and creating a workplace that nurtures collaboration diversity growth and wellbeing.

Its time to make a move. Join our flow

We are seeking a proactive and highly accountable Business Support Analyst to join our Service Sales team. This role goes beyond administrative support the ideal candidate will have a strong business mindset with an understanding of end-to-end service processes and the ability to contribute to continuous improvement initiatives.

You will work closely with Service Sales Operations and Finance teams to ensure accurate data handling streamlined processes and effective contract lifecycle management. Knowledge of business analysis tools Lean methodologies or Six Sigma is a significant advantage.

• Ensure high accuracy of sales and service data coordinating closely with the 3rd party booking organization and internal stakeholders.
• Develop and maintain dashboards or reports to track key performance indicators (KPIs) contract status and operational metrics.
• Support data integrity and alignment across systems for contract ownership renewal dates and renegotiation tracking.

• Act as a central point of contact for MSO activations backlog management and operational alignment.
• Provide analytical and administrative support to the Service Sales team including tracking visit reports and follow-ups related to collections.
• Identify process bottlenecks and propose improvements using Lean or Six Sigma principles (preferred).

• Coordinate with the Collections and Receivables team to ensure smooth invoicing payment tracking and issue resolution.
• Help monitor outstanding balances and proactively address delays or disputes.

• Support the contract renewal process ensuring timely updates and proper coordination with the Farmers (account owners).
• Maintain structured archiving of key documents ensuring easy retrieval and audit readiness.
• Prepare and manage contract-related documentation with high attention to detail.

• Contribute to business process optimization by identifying inefficiencies and supporting initiatives aligned with Lean or Six Sigma frameworks.
• Provide input for business decisions through root cause analysis data visualization or reporting enhancements.

• >5 years of experience in a business support operations or administrative role.
• Proficient in Microsoft Power BI and SQL
• Strong organizational and coordination skills with the ability to manage multiple priorities.
• High sense of ownership accountability and proactive problem-solving.
• Proficient in Microsoft Office (Excel PowerPoint Outlook); familiarity with CRM and contract management tools is a plus.
• Experience or certification in Lean Six Sigma or basic business analysis tools is a strong advantage.
• Ability to understand and work with end-to-end business processes across departments.

This is a great opportunity to build a strong foundation in service sales and business operations within a fast-paced collaborative environment. Youll be exposed to strategic process thinking and encouraged to grow your skills in business analytics and continuous improvement.

At KONE we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is being a great place to work we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.

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