Technical Support Specialist

About NCR Atleos

NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe.

Job Title: Technical Support Specialist

Location: Cairo, Egypt Employment Type: Full-Time

Position Summary:

The Technical Support Specialist is responsible for monitoring architecture, IMAC ownership, automation and data reliability, platform and ecosystem understanding, and incident management activities. The role supports service performance through proactive monitoring, process automation, data quality management, technical documentation, and first-line incident diagnosis while ensuring operational excellence and continuous improvement.

Key Responsibilities:

• Define thresholds, alerts, dashboards, and KPIs for priority services/assets.

• Own the IMAC lifecycle with change controls and auditable data accuracy.

• Create automations for recurring requests; measure outcomes (MTTR, error rates).

• Maintain data quality controls and reconciliation routines.

• Map dependencies across ATM SW/HW and adjacent solutions; document service impacts.

• Draft knowledge articles and quick reference guides.

• Perform first-line diagnosis; propose safe workarounds; escalate with full context.

Skills and Qualifications:

• Communication, collaboration, time management, analytical problem-solving.

• Ownership mindset and continuous improvement orientation.

• Monitoring tools, network/systems administration fundamentals, and automation toolchains.

• Database management and service reporting platforms.

• Ticketing best practices.

• 1-3 years of related experience.

• Individual Contributor.

Offers of employment are conditional upon passage of screening criteria applicable to the job.

EEO Statement

NCR Atleos is an equal-opportunity employer. It is NCR Atleos policy to hire, train, promote, and pay associates based on their job-related qualifications, ability, and performance, without regard to race, color, creed, religion, national origin, citizenship status, sex, sexual orientation, gender identity/expression, pregnancy, marital status, age, mental or physical disability, genetic information, medical condition, military or veteran status, or any other factor protected by law.

Statement to Third Party Agencies

To ALL recruitment agencies: NCR Atleos only accepts resumes from agencies on the NCR Atleos preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Atleos employees, or any NCR Atleos facility. NCR Atleos is not responsible for any fees or charges associated with unsolicited resumes.