#EG AI Delivery Project Manager / Scrum Master

NCS is a leading AI Tech Services company. With a 15,000-strong team across the Asia Pacific, NCS scales its platforms and capabilities to provide clients with greater agility and AI expertise across a range of Industries. Embracing a strong ecosystem of global partners, NCS transforms technology services delivery combining AI with digital resilience to drive real business impact. NCS is a subsidiary of the Singtel Group.

This role sits within NCS AI Central's (AIC) Forward Deployed Engineering (FDE) model - the combined capability that takes AI solutions from proof-of-concept through to hardened production systems. As AI Delivery Project Manager / Scrum Master, you own delivery of the FDE lifecycle for your squad (Discover → POC → POV → PRR → Scale → Operate), run Agile ceremonies tuned for AI/Gen AI's iterative, evidence-driven nature, and act as the primary link between engineering delivery, AI Mission, AI Experience, and client/business stakeholders - across both fast-moving FDE engagements and steady-state system development and maintenance work.

What will you do:

1. FDE Lifecycle Ownership

• Own delivery of the squad's engagement through the FDE lifecycle - Discover, POC, POV, PRR, Scale, Operate - tracking where each workstream sits and what's needed to move it to the next gate.
• Plan and execute short-cycle POCs/POVs from concept to evaluation, including receiving and refining scoped opportunities handed off from AI Mission.
• Define minimal scope, success criteria, and timelines appropriate to each lifecycle stage; prioritize features based on value, feasibility, and constraints.
• Coordinate the PRR (Production Readiness Review) gate as the delivery-side owner - tracking the five-pillar checklist (Evaluation & Quality, Security/Governance/Compliance, Model & Token Strategy, and others) to readiness, in partnership with the AI Architect and AI/LLM Specialist.

2. Agile Leadership for AI Squads (Scrum Master)

• Run lightweight Agile ceremonies - daily stand-ups, sprint planning & refinement, demo reviews, and retrospectives - adapted for AI/Gen AI work, where "done" often means a measured evaluation result, not just shipped code.
• Promote velocity, transparency, and continuous improvement across experimentation-heavy sprints.
• Unblock progress quickly - including chasing down data access, model access, or compliance sign-offs that commonly stall AI engagements - and minimize ceremony overhead.

3. AI Delivery Risk & Feasibility Management

• Maintain a working risk register specific to AI delivery - hallucination/accuracy risk, data quality dependency, model/token cost exposure, and latency - and translate these into scope and timeline decisions the squad can act on.
• Advise stakeholders directly when a request is technically impractical, high-risk, or better served by a non-Gen AI approach, drawing on input from the AI Engineer, AI/LLM Specialist, and Data Scientist.
• Maintain working awareness of the Gen AI model landscape - including China-origin models (DeepSeek, Qwen, GLM) as increasingly viable, cost-effective options - sufficient to have an informed feasibility conversation with technical leads and clients.
• Own secure software delivery and governance practices as a standing checkpoint through the lifecycle, not just at PRR - flagging compliance gaps (IM8, PDPA, sector-specific) early enough to act on them.

4. Stakeholder Alignment Across the FDE Model

• Act as the delivery-side connective tissue across AI Mission (opportunity handoff), AIIS (build/scale/govern), and AI Experience (design/adoption) for the squad's engagement.
• Translate problem statements into achievable POC/POV plans, and manage expectations around what can be delivered, when, why, and at what lifecycle stage.
• Facilitate clear communication between business and engineering, bringing a consulting mindset and customer-first attitude to stakeholder interactions.
• Socialize learnings, outcomes, and next steps; present outcomes and lifecycle-stage recommendations to stakeholders and decision makers up to Director level.

5. Outcomes, Evaluation & Reporting

• Track POC/POV performance against defined success criteria, incorporating evaluation evidence (accuracy, hallucination rate, cost-per-query) from the AI/LLM Specialist rather than relying on qualitative impressions alone.
• Document findings, results, and lifecycle-stage recommendations (advance, iterate, or stop) clearly for both technical and business audiences.

6. FDE & Development/Maintenance Coverage

• During FDE engagements: run lightweight, fast-cycle Agile ceremonies and POC/POV plans that keep pace with rapid client iteration, and drive the engagement toward a clean PRR gate decision.
• During system development & maintenance engagements: shift cadence toward disciplined delivery tracking and stakeholder reporting appropriate for live production systems, coordinating ongoing model/cost monitoring handoffs with LLMOps and AI FinOps.
• Coordinate work across Application Architect, Fullstack Developer, Cloud Engineer, AI Engineer, and Data Scientist roles; manage remote or offshore collaboration; and track resource use and budgets across both short POC cycles and longer production engagements.

We are hiring at two levels for this role. All responsibilities above apply to both; the distinction is in scope of ownership, years of experience, and seniority of judgement expected.

AI Delivery Project Manager / Scrum Master

• 3-5 years of Project Management / Scrum Master experience, including at least 1 year on AI/Gen AI engagements. Runs Agile ceremonies and POC/POV delivery for one squad at a time, under guidance from a Senior AI Delivery PM or engagement lead.
• Manages stakeholder communication within a defined engagement; escalates cross-engagement resourcing, scope conflicts, or PRR gate risks to senior team members.

Senior AI Delivery Project Manager / Scrum Master

• 7+ years of experience, including sustained delivery of AI/Gen AI engagements at scale. Owns delivery governance and the Discover→POC→POV→PRR→Scale→Operate lifecycle across multiple squads or engagements.
• Engages up to Director-level stakeholders independently, chairs PRR gate reviews from the delivery side, and mentors junior AI Delivery PMs/Scrum Masters.

Qualifications

The ideal candidate should possess:

• 3+ years of Project Management / Scrum Master experience, including at least 1 year delivering AI/Gen AI engagements specifically (see Role Levels for the split between AI Delivery PM/Scrum Master and Senior).
• Experience planning and executing short-cycle POCs/POVs or Agile delivery cycles, including running Scrum ceremonies (stand-ups, sprint planning, demos, retrospectives).
• Working understanding of an AI/Gen AI delivery lifecycle (e.g. Discover→POC→POV→PRR→Scale→Operate or equivalent) and what "production-ready" means for an AI system, beyond a working demo.
• Strong stakeholder management and communication skills, comfortable engaging up to Director level.
• Working understanding of Generative AI capabilities and constraints (accuracy, hallucination, data quality, latency/cost trade-offs) sufficient to actively manage delivery risk, not just describe it.
• Comfortable coordinating distributed/offshore teams and tracking budgets across both short POC cycles and production-scale engagements.

Preferred Qualifications

• Direct experience coordinating or participating in a Production Readiness Review (PRR) or equivalent AI governance gate.
• Awareness of secure software delivery and governance practices, particularly for gov-adjacent engagements (IM8, PDPA).
• Experience presenting outcomes and recommendations to senior stakeholders and decision makers.
• Exposure to Singapore Government GCC/HCC engagement contexts.

Tech Stack (Illustrative)

• Delivery & Collaboration: Jira, Confluence, or equivalent Agile tooling
• Reporting: Standard reporting/dashboarding tools for tracking POC/POV outcomes and PRR gate status

Why Join NCS

• Lead high-impact AI management consulting programs for major enterprises and public sector clients.

• Shape enterprise strategies and governance frameworks that drive real transformation.

• Work with a talented, multidisciplinary team in a collaborative environment.

• Competitive compensation and strong professional development support.

We are driven by our AEIOU beliefs-Adventure, Excellence, Integrity, Ownership, and Unity-and we seek individuals who embody these values in both their professional and personal lives. We are committed to our Impact: Valuing our clients, Growing our people, and Creating our future.

Together, we make the extraordinary happen.

Learn more about us at ncs.co and visit our LinkedIn career site.

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