IT Intern

The IT Intern will support the IT Team in managing IT assets and providing basic technical assistance to end-users. The role involves maintaining accurate asset records, assisting with equipment deployment, troubleshooting basic IT issues, and ensuring the efficient delivery of IT services.

• Asset Inventory Management
  • Maintain accurate IT asset records and assist with inventory audits.
  • Document asset assignments, returns, replacements, and retirements.
• IT Deployment and Technical Support
  • Assist in the setup, deployment, replacement, and retrieval of IT equipment.
  • Troubleshoot basic hardware, software, connectivity, and peripheral issues.
  • Escalate unresolved technical issues to the appropriate IT personnel.
• Documentation and Reporting
  • Maintain asset records, support request logs, and IT documentation.
  • Assist in preparing inventory reports and tracking IT support activities.
• Compliance and Policies
  • Follow IT asset management, security, and equipment handling policies.
  • Help ensure the proper use and safekeeping of IT assets.
• Collaboration and End-User Assistance
  • Coordinate with IT team members to address asset and technical support needs.
  • Provide basic guidance to end-users on IT equipment setup and usage.

Qualifications

• Education: Currently pursuing a Bachelor's degree in Information Technology, Computer Science, or a related field.
• Related Work Experience: No prior work experience required. Relevant internships or exposure to IT support, troubleshooting, or inventory management is an advantage.
• Knowledge: Basic understanding of computer hardware, software, operating systems, and peripherals.
• Technical Skills: Familiarity with basic troubleshooting, computer setup, and software installation is an advantage.
• Asset Management: Basic knowledge of inventory tracking and IT asset management principles is a plus.