Senior Technical Consultant
Confirmed on the employer's own hiring board on Oct 17, 2026. First seen by Alion on May 6, 2026. NCS scores B on the Alion truth index.
NCS is a leading AI Tech Services company. With a 15,000-strong team across the Asia Pacific, NCS scales its platforms and capabilities to provide clients with greater agility and AI expertise across a range of Industries. Embracing a strong ecosystem of global partners, NCS transforms technology services delivery combining AI with digital resilience to drive real business impact. NCS is a subsidiary of the Singtel Group.
We are seeking an experienced Technical Consultant to lead the design and implementation of cloud-based contact centre solutions. This role involves working directly with customers to translate business requirements into scalable, AI-driven solutions, including conversational IVRs, real-time analytics, and GenAI/LLM-based capabilities. The candidate will play a key role in solutioning, implementation, and guiding junior team members
Responsibilities
- Lead end-to-end design and implementation of contact centre solutions, including IVR flows, routing strategies, and integrations
- Engage customers to gather requirements, propose solutions, and drive technical discussions
- Design and implement integrations with CRM and enterprise systems (e.g. Salesforce, ServiceNow)
- Design and implement AI/GenAI use cases such as conversational bots, agent assist, call summarisation, and knowledge retrieval (RAG)
- Configure and optimise AI capabilities such as sentiment analysis, transcription, and automation workflows
- Translate business requirements into scalable and maintainable technical architectures
- Troubleshoot complex issues across contact flows, integrations, AI components, and cloud services
- Drive SIT/UAT activities, ensure solution quality, and support go-live and hyper care phases
- Mentor junior consultants and developers, providing guidance on best practices and implementation approaches
- Contribute to reusable assets, frameworks, and internal capability building
Essential Qualifications
- 3-5 years of experience in cloud, contact centre, or customer experience platforms
- Hands-on experience designing and implementing solutions on cloud-based contact centre or telephony platforms (e.g. Amazon Connect, Genesys Cloud CX, Cisco Contact Centre, Five9, or similar)
- Experience or strong exposure to GenAI/LLM-based solutions, such as prompt design, chatbot development, or knowledge retrieval (RAG) use cases
- Experience in system integration using APIs, serverless functions (e.g. AWS Lambda), or middleware
- Strong understanding of contact centre concepts (IVR design, routing logic, queues, SLA, reporting)
- Experience working directly with customers in a consulting or delivery role
- Programming experience in Python, Node.js, or C#.Net
- Strong problem-solving skills with ability to work independently
- Excellent communication and stakeholder management skills
Preferred Qualifications
- Experience with Amazon Connect and related AWS services (Lambda, Lex, S3, DynamoDB, etc.)
- Hands-on experience with GenAI platforms (e.g. AWS Bedrock, OpenAI, or similar)
- Experience implementing conversational AI, speech recognition, or AI-driven automation in customer experience use cases
- Experience integrating with CRM platforms such as Salesforce or ServiceNow
- AWS Certifications (e.g. Solutions Architect Associate)
- Experience in government or regulated environments is a plus
We are driven by our AEIOU beliefs-Adventure, Excellence, Integrity, Ownership, and Unity-and we seek individuals who embody these values in both their professional and personal lives. We are committed to our Impact: Valuing our clients, Growing our people, and Creating our future.
Together, we make the extraordinary happen.
Learn more about us at ncs.co and visit our LinkedIn career site.
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