Branch Manager

At NEAT Microcredit, our management team is dedicated to driving our mission forward with expertise and passion. We work collaboratively to empower communities and enhance financial accessibility across Africa.

We are recruiting to fill the position below:

Job Title: Branch Manager

Locations: Gwagwalada and Karu - Abuja, Sabon Gari, Zoo Road, Kabuga, and Hadejia Road - Kano, Suleja - Niger, Omu Aran, Offa, and Ilorin - Kwara, and Kaduna
Employment Type: Full-time

Job Purpose

• The successful candidate will provide leadership to the branch team, drive business development initiatives, strengthen customer relationships, and ensure the achievement of assigned branch targets.
• The Branch Manager will oversee the daily operations and overall performance of the branch, ensuring profitability, business growth, effective loan portfolio management, excellent customer service, and compliance with company policies and regulatory requirements.

Key Responsibilities

• Conduct regular performance reviews and provide guidance and coaching to branch staff.
• Build and maintain strong relationships with existing and prospective customers.
• Drive loan disbursement, deposit mobilisation, customer acquisition, and overall branch business growth.
• Monitor loan portfolio performance, repayment rates, delinquency, and recovery activities.
• Supervise, motivate, and manage branch employees, ensuring productivity and accountability.
• Identify potential business opportunities and implement strategies to increase the branch's market presence.
• Oversee and coordinate the day-to-day activities of the branch to ensure smooth and efficient operations.
• Prepare and submit accurate daily, weekly, and monthly branch performance reports.
• Develop strategies to achieve branch targets and improve operational performance.
• Ensure effective credit assessment, customer verification, and adherence to lending policies.
• Monitor operational risks and take appropriate measures to prevent fraud, financial losses, and other irregularities.
• Ensure compliance with internal policies, operational procedures, and applicable regulatory requirements.
• Monitor cash management, transactions, and branch financial activities to ensure accuracy and accountability.
• Address customer complaints and ensure prompt resolution of service-related issues.

Key Performance Indicators (KPIs)

• Reduction in portfolio at risk and delinquency.
• Loan repayment and recovery performance.
• Achievement of branch disbursement and deposit mobilisation targets.
• Staff productivity and performance.
• Branch profitability and operational efficiency.
• Compliance with company policies and procedures.
• Customer acquisition and retention.

Qualifications and Requirements

• Excellent leadership, communication, negotiation, and interpersonal skills.
• Proficiency in Microsoft Office applications and familiarity with financial management systems.
• High level of integrity, accountability, and attention to detail.
• Bachelor's degree or HND in Business Administration, Accounting, Banking and Finance, Economics, or any relevant discipline.
• At least 2 years' experience in a supervisory or managerial position.
• Good analytical, problem-solving, and decision-making abilities.
• Proven ability to drive business growth and achieve financial targets.
• Strong knowledge of credit administration, loan recovery, and portfolio management.
• 3–5 years' relevant experience in microfinance banking, banking, lending, or financial services.

How to Apply
Interested and qualified candidates should send their CV to: [email protected] using the position and preferred branch location as the subject of the email.

Application Deadline: 30th November, 2026.