Software Engineer

Software Engineer

Content Guru is a leading global provider of enterprise cloud Customer Experience (CX) and contact centre solutions, and we are at the forefront of the Generative AI evolution.

We’re looking for a Software Engineer to join our team at our office in Porto, Portugal. If you enjoy building high-quality software, working collaboratively within a structured environment, and contributing to the delivery of mission-critical services, we’d love to hear from you.

What we are looking for…

We’re seeking a capable and motivated Software Engineer to join one of our development teams, working on applications and services that support our global platform.

You’ll be involved across the full software development lifecycle, from design and development through to testing, deployment, and ongoing maintenance. Working as part of a collaborative team, you will contribute to delivering reliable, well-structured, and maintainable software that meets customer requirements.

This role would suit candidates with at least a year of commercial software development experience, who are looking to build on their skills within a professional and team-oriented environment.

Location…

This role is based in our office in Porto, Portugal.

Key responsibilities of the role…

Software Development Lifecycle:

Develop applications and features to meet customer and project requirements

Write clean, maintainable code using appropriate technologies (e.g. C#, TypeScript)

Contribute to design, specification, and refinement of development work

Participate in testing activities to ensure functionality performs as expected across all scenarios

Support the deployment of new releases and updates to live environments

Ensure appropriate documentation is maintained and shared with relevant stakeholders

Maintenance & Continuous Improvement:

Diagnose and resolve issues, including bug fixing and performance improvements

Support the ongoing maintenance and enhancement of existing applications

Contribute ideas to improve applications, processes, and overall platform capability

Ensure code and solutions are aligned with internal standards and best practices

Working Effectively in a Team:

Participate in team ceremonies such as planning, refinement, reviews, and retrospectives

Collaborate with colleagues to deliver work to agreed timelines and quality standards

Conduct code reviews, providing constructive feedback and suggestions for improvement

Support other team members where appropriate

Quality & Delivery:

Deliver software that meets acceptance criteria and customer expectations

Ensure development outputs are well-structured, reliable, and maintainable

Work to agreed deadlines, supporting the timely delivery of releases

Contribute to maintaining high standards of technical quality across the team

Personal Development:

Develop knowledge of tools, technologies, and best practices used within the team

Apply feedback from peers and senior colleagues to improve performance

Continuously build technical capability and contribute to team effectiveness

About you…

Bachelor’s degree in Computer Science, Engineering, or a related subject, or equivalent experience

At least one year of experience in software development in a commercial or similar environment

Experience with programming languages such as C#, JavaScript, or TypeScript

Familiarity with relational databases (e.g. Microsoft SQL Server, PostgreSQL)

Understanding of software development practices, including testing and version control

Experience working with source control systems and CI pipelines

Ability to write and test code to meet functional and non-functional requirements

Strong problem-solving skills and logical thinking

Clear communication skills, with the ability to explain technical concepts

Ability to work effectively both independently and as part of a team

About the Company…

Content Guru is the largest privately owned provider of Customer Experience (CX) and Contact Centre as a Service (CCaaS) in Europe. With modern, vibrant offices in the UK, Germany, Japan, the Netherlands, Portugal, the US, Greece, and Australia, our award-winning cloud technology powers mission-critical services for some of the world’s biggest organisations.

Our goal is to enhance the way the world communicates, enabling seamless interactions across voice, video, chat, email, and more. We exist to make engagement easy - over any channel, anytime, anywhere.

We are an equal opportunities employer and consider all qualified applicants regardless of race, gender, religion, orientation, disability, or any other protected characteristic. We are committed to creating an inclusive workplace where individuals can thrive and grow.