Associate/Senior Associate

Job Overview :

As part of the Veeva Commercial Cloud practice at ZS, you will design, configure, and implement solutions across Veeva CRM and Veeva Vault CRM modules (Account Management, Call Module, Suggestion Module, and many more).

You will work closely with global life sciences clients to enable seamless commercial and medical operations, compliant content management, and integrated customer engagement workflows.

This role blends platform administration, Veeva and Vault CRM configuration, Vault customization using JAVA SDK, technical development, integration, quality & validation, and client-facing delivery.

Key Responsibilities :

Veeva CRM and Vault CRM Configuration & Administration :

- Configure CRM components such as Accounts, Contacts, Calls, CLM, Events Management, Surveys, and Multichannel interactions.

- Set up user roles, profiles, permission sets, territories, call cycles, and business rules.

- Build X-Pages dashboards, visualizations, and widgets using JSON, JavaScript, HTML, and VQL-like queries.

- Manage CLM content lifecycle (uploading, bundling, validation, metadata assignment).

- Support CRM Mobile, iPad, and Desktop configuration and platform rollouts.

- Execute sandbox management, metadata migration, release planning, and refreshing the environment.

- Analyze CRM usage, identify enhancement opportunities, and drive platform optimization.

Technical Development & Integrations :

- Develop Vault SDK components (Java) for triggers, actions, workflow extensions, and custom services.

- Collaborate with integration teams to design and test REST/SOAP API integrations between Veeva CRM/Vault and MDM systems, Concur System, Data warehouses, and Digital engagement platforms (Engage, Adobe, SFMC).

- Support data migration mapping, transformation, cleansing, and validation activities.

Quality, Compliance & Validation :

- Ensure configurations and customizations comply with GxP, 21 CFR Part 11, and client regulatory standards.

- Participate in or lead validation documentation (IQ, OQ, PQ), test scripts, and risk assessments.

- Manage and triage defects, coordinate UAT cycles, and support hypercare and production rollout.

- Maintain detailed documentation for configurations, architecture decisions, and release notes.

Project Delivery, Stakeholder Management & Collaboration :

- Work with business stakeholders to translate requirements into scalable Veeva solutions.

- Support or lead workshops for requirement gathering, design walkthroughs, and platform demonstrations.

- Collaborate with cross-functional teams (BA, QA, Data, Integration, DevOps).

- Contribute to sprint planning, estimations, user stories, and agile ceremonies.

- Communicate project status, risks, and dependencies proactively.

- Mentor junior team members and ensure adherence to platform best practices.

Required Skills & Qualifications :

- Bachelor's degree in computer science, IT, Engineering, or related field.

- 2 - 5 years of experience working with Veeva CRM and/or Veeva Vault.

- Hands-on knowledge of CRM data models, CLM workflows, user access models, and commercial operations.

- Understanding of Vault objects, documents, workflows, lifecycles, and security configurations.

Tech Stack :

- Java / Apex

- JavaScript / HTML

- SQL / SOQL / XML / JSON

- REST/SOAP APIs

- Strong analytical and problem-solving skills with the ability to independently own deliverables.

- Excellent verbal and written communication skills; experience working with global teams.

Preferred / Good-to-Have :

- Veeva CRM or Vault certification(s).

- Experience with Salesforce.com (SFDC) platform.

- Knowledge of Veeva Network, Align, CLM content factories, or Medical/Regulatory workflows.

- Familiarity with CI/CD tools (Git, Jenkins, Azure DevOps).

- Understanding of pharma domain, HCP/HCO data, and compliance frameworks.

Skills

Java, CRM, Veeva Vault Platform, SFMC/ET, Veeva