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Salary
$20k – $57k per year (Estimated)
Location
Remote (India)
Seniority
Junior · 1+ year exp
Employment
Full-Time
Overview
Company
Impact
Profile match
Netomi helps companies deliver higher quality customer experiences at scale with AI. If customer service is not a priority, you don't have to read any further. Warner Bros, SodaStream, and HP trust Netomi's AI-first customer service platform to deliver eye-popping results.

About the Role

Netomi is looking for a Solution Engineer - a key technical leader at the intersection of pre-sales engineering, AI architecture, and product innovation. This individual will design and implement agentic workflows that leverage the Netomi platform to power real-world enterprise solutions.

You’ll work directly with enterprise clients and internal stakeholders to translate visionary AI concepts into practical, scalable systems - enabling AI agents to engage, reason, and act autonomously within complex customer ecosystems.

Responsibilities

    • Partner with Account Executives to discover and scope customer challenges, designing high-value technical solutions that showcase the ROI of Netomi’s platform.

    • Architect and build agentic workflows that integrate generative AI with APIs, databases, and enterprise tools to power experiences for our customer’s end users.

    • Develop custom demonstrations, prototypes, and proofs of concept using the Netomi platform tailored to specific clients use cases.

      • Design, test, and refine prompts and AI orchestration chains to optimize performance, reasoning, and reliability across varied use cases.

      • Communicate complex technical concepts clearly and persuasively to audiences ranging from C-level executives to hands-on engineers.

      • Collaborate with product and engineering teams, contributing insights from customer engagements to inform roadmap priorities.

      • Document and present solution designs, workflows, and technical configurations for both internal and client-facing reference.

Requirements

    • 1-2 years of experience in a customer-facing sales engineering or solutions engineering role, ideally in AI, automation, or enterprise SaaS.

    • Hands-on experience with AI prompt design, workflow orchestration, and integrating REST APIs, webhooks, and cloud services (AWS, GCP, or Azure).

    • Working knowledge of JavaScript, Python, or related scripting languages for building integrations and automation logic.

    • Proven ability to architect and communicate end-to-end technical solutions that align AI capabilities with business outcomes.

    • Functional understanding enterprise software ecosystems, and data flow patterns.

    • Excellent communication, presentation, and interpersonal skills with a record of collaboration across technical and non-technical teams.

Preferred Qualifications

    • Experience in agentic or autonomous AI systems (e.g., LangChain, LlamaIndex, or similar frameworks).

    • Familiarity with MLOps, AI governance, and compliance in production-scale deployments.

    • Background working in high-growth startup environments.

    • Awareness of UX/UI principles for designing customer-facing AI experiences.

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