Receptionist

At NETSCOUT, we are an elite force of trailblazers, innovators, and problem solvers. We protect the connected world from cyberattacks and performance and availability disruptions through our unique visibility platform and solutions powered by pioneering deep packet inspection at scale technology. We are Guardians of the Connected World. We are looking for exceptional talent to join our team.

About NETSCOUT

NETSCOUT has been helping the world’s largest organizations solve their most complex digital challenges for more than 40 years.

NETSCOUT unlocks insight at unequaled scale, from every data packet to the broadest view of global internet traffic, so the world’s essential organizations can solve problems faster, constantly transform their digital ecosystems, secure what matters - and stay unstoppable for a world that relies on them every second.

The Receptionist is the first point of contact for the office and provides a welcoming, professional experience for visitors and employees. This role oversees the front desk, supports office security, manages mail and deliveries, and helps keep the kitchen, common areas, and supply rooms clean, organized, and well stocked.

Key Responsibilities

Front Desk and Visitor Management

• Oversee the front desk and reception area, maintaining a professional appearance and a clean, well-stocked workspace.
• Greet visitors and guests, check them in through the visitor management system, and notify the appropriate employee of their arrival.
• Issue guest badges according to security procedures, and make sure badges are returned and visitors sign out before leaving.
• Ensure visitors are escorted at all times; visitors are not permitted to walk through the building unattended.
• Maintain office security by controlling access through the reception desk.
• Respond to routine inquiries, and refer non-routine, sensitive, or complex requests and complaints to the Office Manager.
• Provide front desk support to employees as needed.

Mail, Shipping, and Facilities

• Receive and distribute daily mail and deliveries, and notify the facilities contact when mail is ready for pickup.
• Partner with the logistics team to prepare outgoing packages for expedited shipping.
• Submit facilities tickets for building issues such as broken equipment, alarms, or burned-out lights.

Kitchen and Common Areas

• Maintain the appearance of the kitchen and common areas, including coffee, kitchen, and snack supplies.
• Keep cups and related supplies stocked at the coffee and cold brew stations.
• Fill coffee bean grinders and clean the beverage machine daily.
• Run and empty kitchen dishwashers throughout the day.
• Monitor snack and beverage supplies and notify the Office Manager when items need to be reordered.
• Keep office supply and storage areas neat and organized.

Administrative and Event Support

• Reconcile the corporate card and submit expense reports monthly.
• Assist with event planning as requested, including shopping, setup, and cleanup.
• Perform other reception and administrative duties as assigned.

Qualifications

• High school diploma or equivalent required.
• Previous receptionist, front desk, or administrative experience preferred.
• Professional, friendly demeanor with strong customer service and communication skills.
• Strong organizational skills and attention to detail.
• Ability to handle confidential and sensitive information with discretion.
• Comfortable using standard office technology, including email, visitor management systems, and expense reporting tools.

Working at NETSCOUT

At NETSCOUT, our vision is to create a workplace where every individual feels valued, respected, and empowered to contribute their unique perspectives. As a global company we strive to build a workforce comprised of talented individuals with a wide range of perspectives and background. We also know that life at NETSCOUT is not just about what you will contribute, but what we will give back to you. Besides the promise of interesting work in an exciting and ever-growing industry, NETSCOUT is committed to giving you opportunities to continue to learn and grow. Employees are eligible for a variety of professional development opportunities to help them advance their skills and career. We have heavily invested in our individual, management, and leadership training and development programs. We offer a compensation package that includes the following benefits:

• Generous vacation package
• Equity
• Matching 401k plan
• Tuition reimbursement
• Attractive medical and dental coverage options
• Domestic partner benefits
• Health and Dependent Care spending accounts and Health Savings Account options
• Life and Disability Benefits
• Volunteer Time Off, Matching Charitable Gifts

NetScout Systems, Inc. is an EEO/Affirmative Action Employer.

We value genuine candidate experiences. The use of AI-generated responses or other external assistance during any stage of the interview process is not allowed. NETSCOUT recognizes its obligations to provide reasonable accommodations to candidates with disabilities. Candidates who require third-party assistance or other accommodations to participate in the interview process should notify the recruiting team in advance so appropriate arrangements can be made.