IT Support Technician

Key Responsibilities

• Install, configure, maintain, and support specialized hardware and software systems.
• Diagnose, troubleshoot, and repair advanced printers and equipment used in secure identity document production.
• Monitor system performance and proactively resolve technical issues to maximize system availability and uptime.
• Provide hands-on technical support, guidance, and user training to local teams and stakeholders.
• Collaborate with central IT teams to deploy software updates, security patches, and system enhancements.
• Maintain accurate technical documentation, including system configurations, incident reports, and resolution logs.
• Ensure compliance with security protocols and operational standards.

Requirements

• Minimum 3 years' experience in an IT Support, IT Technician, or related technical role.
• Strong knowledge of hardware troubleshooting and maintenance, including PCs, servers, and peripheral devices.
• Proven experience diagnosing and repairing printers, with exposure to specialized or industrial printers being advantageous.
• Proficiency in software installation, configuration, troubleshooting, and operating system support across Windows and/or Linux environments.
• Solid understanding of networking fundamentals, including TCP/IP, VPNs, firewalls, and system security principles.
• Excellent analytical and problem-solving abilities with strong attention to detail.
• Ability to work independently and effectively manage technical challenges in a remote or decentralized environment.
• Strong communication and interpersonal skills with fluency in English.
• Flexibility and willingness to relocate to Lesotho and adapt to a multicultural working environment.

Preferred Qualifications

• Experience supporting government, security, identity management, or mission-critical information systems.
• Relevant IT certifications such as:
  • CompTIA A+
  • CompTIA Network+
  • Microsoft Certified: Modern Desktop Administrator
  • Other related technical certifications
• Previous experience working on international projects or within developing-country environments.

What's on Offer

Relocation assistance to Lesotho

Housing and transportation support

Exposure to advanced technologies and specialized systems

Opportunity to contribute to a meaningful, high-impact national project

Professional growth within a collaborative and innovative environment

Ready for Your Next Challenge?

Apply now!

For more IT jobs, please visit www.networkrecruitmentinternational.com/

I also specialise in recruiting in the following:

Software Development

Data Engineer

Data Analyst

Infrastructure

Architecture

... and more!

If you have not had any response in two weeks, please consider the vacancy application unsuccessful. Your profile will be kept on our database for any other suitable roles / positions.

For more information contact:

Sfundo Shoba

Recruitment Consultant

https://www.linkedin.com/in/sfundo-shoba-500ab4202/