Technical Support Engineer

Servers.com, powered by Nexcess, delivers specialized Infrastructure as a Service solutions for organizations where performance, scalability, and reliable execution are essential. As part of Nexcess, Servers.com contributes deep infrastructure expertise to a broader cloud technology organization serving businesses worldwide.

Our platform provides compute, storage, and networking services across the US, Europe, and Asia, with access to premium server hosting solutions in more than 26 data centers globally. We support leading enterprises and high-growth companies across industries including Big Data, AdTech, FinTech, Gaming, iGaming, Blockchain, and Streaming.

We are looking for a Technical Support Engineer in Ha Noi.

We will welcome you to our team if you want to learn

• System administration of servers from anywhere in the world.
• Diagnose hardware, software and network server issues.
• Work with hardware monitoring.
• Work with cloud technologies.

We offer

• Work in a team of professionals at international level.
• Comfortable working conditions: schedule without night shifts, no overtime, no phone support, smooth integration into the workflow.
• Mentor assistance, learning modern IT technologies.
• Individual vocational training plan for 12+ months.
• Opportunity to practice and improve your English.

Requirements

• Your English is sufficient for e-mail correspondence.
• You are attentive to details, able to search and analyze information.
• You know what components a modern computer consists of.
• You understand the basic principles of the Internet and computer networks.

Will be an advantage

• Experience with Linux operating systems (Ubuntu, CentOS, Debian).
• Basic knowledge of working in the Linux terminal.
• Experience in installing Windows/Linux OS from the ground up.