Operations & Project Coordinator

Job Summary:

Alliance Group is seeking an Operations & Project Coordinator based out of our North Clarendon, VT operations center.

This is an in-person, office-based position responsible for providing administrative, scheduling, and operational support across the Service, Controls, and Installation departments at the North Clarendon branch. This position works closely with field personnel, Project Managers, supervisors, customers, vendors, and branch leadership to coordinate schedules, support daily operations, and ensure work is properly documented and billed.

The ideal candidate must demonstrate excellent communication skills, as well as an aptitude for problem solving, time management, and high-level customer service.

We encourage professional growth and offer training opportunities for ALL employees!!

Pay Range:

Pay range starts at $25/hour, however, compensation is negotiable depending on experience and we welcome transparent conversations with qualified candidates.

Key Responsibilities

• Service Coordination:
  • Coordinate and prioritize service calls, maintenance visits, and repairs based on customer needs, field availability, skill set, location, and urgency.
  • Manage daily and long-term scheduling, adjusting priorities as needed to maximize field productivity and meet customer needs.
  • Create and maintain service jobs, communicate job and schedule information to field personnel, and coordinate with customers, vendors, Project Managers, Service Managers, and other departments.
  • Coordinate parts, materials, purchase orders, deliveries, and other resources needed to support field operations.
  • Process service and maintenance billing, including invoices, credits, and rebills, and maintain required documentation and reporting.
  • Support field operations through dispatch coverage, truck maintenance coordination, and other administrative needs.
• Project Coordination:
  • Set up and maintain projects and provide administrative support to Project Managers and project teams across all departments.
  • Coordinate project schedules, materials, subcontractors, field personnel, purchase orders, and other project requirements.
  • Assist with project billing, invoicing, credits, rebills, and supporting documentation.
  • Maintain organized project records and assist with O&M manuals, project closeout, and other required documentation.
  • Monitor open projects and follow up on outstanding items to support timely completion and billing.

Essential Qualifications and Competencies

Role-Specific:

• High school diploma or GED required
• Additional education and/or certifications a plus
• Excellent Organizational Skill - this role requires keeping multiple jobs, projects, schedules, and tasks organized.
• Strong oral and written communication skills - this role requires clear communication with team members, customers, and vendors.
• High Attention to Detail - all information must be reviewed carefully and discrepancies identified and resolved in a timely manner.
• Collaborative Demeanor - this role must work cohesively within the branch and with other dispatchers/coordinators in the organization.
• Adaptability - the ability to determine where priorities must be adjusted and remain effective is crucial in this role.

Organization-Specific:

• Strong interpersonal communication skills.
• Ability to work efficiently.
• High level of reliability, follow-through, discretion and integrity.
• Proactive, positive problem-solving skills.
• Must be able to lift up to 15 lbs on a semi-regular basis
• U.S. citizenship or a current, valid U.S. work permit is mandatory
• Applicants must have a valid, unrestricted driver's license.
• A background verification and motor vehicle check will be required.

Equal Opportunity Employer

Alliance Group Services values diversity and commit to making hiring decisions based on the skills and traits needed to be successful in this role. We are an Equal Opportunity Employer.

Benefits

• Competitive Pay Scales
• 3 different Health Insurance plans to choose from
  • Ensure your benefits fits the needs of you and your family!
• Vision and Dental insurances
  • Widely accepted by local providers!
• Health Saving Account (HSA)
  • With guaranteed, weekly company contributions - no strings attached!
• Flexible Saving Account (FSA) or Dependent Care Account (DCA) options
  • Great for planned medical expenses or childcare expenses!
• Company-sponsored $50,000 Life Insurance Policy
  • Add extra Voluntary Life Insurance policies for you, your spouse/domestic partner, and your child(ren)!
• Other Voluntary Insurance Options
  • Short-Term Disability
  • Long-Term Disability
  • Hospital Indemnity
  • Critical Illness
  • and more!
• Pre-Tax 401(k) and Roth 401(k) plan options with up to a 5% company match!
  • Prepare for your future with broad portfolio options, customizable to your situation!
• Generous Combined Time Off package,plus
  • 8 paid holidays
  • Paid Parental Leave for the birth or adoption of a child
  • Jury Duty Leave
  • Bereavement Leave
  • Military Leave
  • And opportunities to earn additional time off
• Bonus Opportunities
  • Annual Company Bonus Program
  • Employee Referral & Retention Bonus Program
• Professional Development Assistance
  • Including all required training(s) for license renewals AND license renewal fees!
• Company-Sponsored Events & Outings
  • Annual Holiday Party
  • Annual Summer Bash
  • Regular Recognition & Appreciation Events
• Fitness Reimbursement program
  • Get rewarded for your healthy habits!
• Income Advance Loan
  • Build your credit while building your future at Alliance!
• Company Apparel
  • $200 credit each year for company apparel and other branded items!
• Employee Assistance Program (EAP)
  • Confidential assistance for you and all members of your household!
• Employee Discounts
  • At major local vendors across NY, VT, and NH!