QA Engineer

Redefine the future of customer experiences. One conversation at a time.

At Nextiva, we’re reimagining how businesses connect, bringing together customer experience and team collaboration on a single, conversation centric platform. Powered by AI, driven by human innovation.

Our culture is forward thinking, customer obsessed and built on the belief that meaningful connections drive better business outcomes. Whether it’s through our signature Amazing Service®, the technology we create, or the experiences we cultivate, connection is at the core of who we are.

If you’re ready to collaborate with incredible people, make an impact, and help businesses everywhere deliver truly amazing experiences, this is where you belong.

Location:  This is an onsite role based at Nextiva’s Bengaluru office (Wilshire III by MFAR, 492, Hobli, RHB Colony, Mahadevapura, Bengaluru, Karnataka 560048). Working together onsite strengthens how we operate, enabling faster decisions, clearer communication, and stronger execution, so you can make a greater impact and move work forward with speed and clarity. 

In-Office Expectation: This role is expected to work onsite four days per week, with the potential to increase to five days per week, as required by the business. Specific scheduling and flexibility will be guided by your leader to support both team collaboration and individual productivity. 

Summary

We’re looking for a QA Engineer II (3-5 years of experience) to help build an AI-assisted test automation framework - one where test generation, maintenance, and failure analysis are accelerated by AI rather than done by hand. You’ll design and run automated tests across web, mobile, and API surfaces using Playwright and similar tools, and you’ll use AI coding and analysis tools to shorten the loop from “test failed” to “root cause identified.” This role fits someone who treats testing as engineering, is comfortable experimenting with tools that didn’t exist a year ago, and can tell the difference between AI that saves time and AI that creates noise.

Key Responsibilities

• Design, build, and maintain automated test frameworks and cases across web, mobile, and API-based applications, incorporating AI-assisted test authoring and resilient (self-healing) locator strategies.
• Accelerate test failure analysis using AI tooling: cluster failures by signature, separate flaky tests from real regressions, extract likely root cause from logs, traces, and screenshots, and generate clear, reproducible bug reports.
• Use AI coding and analysis tools (e.g., Copilot, Claude, Cursor) for test generation, visual testing, and defect prediction - and measure whether they improve coverage, speed, or signal quality.
• Use Playwright and similar frameworks to expand automated coverage and reduce manual testing time.
• Integrate test suites into the CI/CD pipeline for continuous testing, with failure triage built into the feedback loop.
• Write and run automated regression, performance, and smoke tests across multiple platforms and environments.
• Continuously improve scripts for reliability, speed, and reusability; retire or repair tests that generate noise.
• Partner with Software Engineers, Product Managers, and DevOps to understand product behavior and ensure coverage reflects real user expectations.
• Research new tools, frameworks, and AI/ML testing methods; contribute to internal learning and experimentation.

Skills

• AI-assisted test engineering: prompting and steering coding assistants to produce maintainable test code, reviewing AI-generated tests critically rather than accepting them wholesale.
• AI-accelerated failure analysis: using LLM and ML-based tools to triage CI failures, identify flake patterns, and surface root cause faster than manual log reading.
• Test framework design: page-object or component-based structures, data-driven tests, parallel execution, environment abstraction.
• Visual and behavioral testing: screenshot comparison, DOM/snapshot diffing, and AI-based visual validation.
• CI/CD fluency: wiring tests into GitHub Actions or Jenkins, interpreting pipeline results, gating deployments on test signal.
• API and contract testing: Postman, REST Assured, or equivalent.
• JavaScript proficiency sufficient to build and debug framework code, not just write test steps.
• Working knowledge of cloud environments (AWS, Azure, GCP) as test targets and execution infrastructure.
• Mobile and performance testing fundamentals.

Qualifications

• Bachelor’s degree in Computer Science, Engineering, or a related field - or equivalent hands-on experience.
• Experience with AI-powered QA tools or techniques (test generation, failure triage, visual testing, or similar).
• Experience writing automated tests using Playwright or similar frameworks.
• Solid scripting/programming skills in JavaScript.
• Understanding of CI/CD pipelines (e.g., GitHub Actions) and how automated tests fit into deployment workflows.

Nextiva DNA (Core Competencies)

Nextiva’s most successful team members share common traits and behaviors:

• Drives Results: Action-oriented problem solvers who quickly bring clarity and simplicity to ambiguity, challenge the status quo, and lead meaningful change; celebrating wins to fuel momentum. They act swiftly and pragmatically, learning and improving as they go.
• Critical Thinker: Data-driven, forward-thinking  individuals who identify key drivers, anticipate risks, and deliver clear recommendations. They confidently leverage AI and automation to reduce friction, improve decision-making, and focus on higher-value work.
• Right Attitude: Collaborative, competitive, and resilient team players who jump in to solve tough problems, learn from setbacks, and foster a culture of service, respect, and care  for customers and teammates.

Total Rewards

Our Total Rewards offerings are designed to allow our employees to take care of themselves and their families so they can be their best, in and out of the office.

Our compensation packages are tailored to each role and candidate's qualifications. We consider a wide range of factors, including skills, experience, training, and certifications, when determining compensation. We aim to offer competitive salaries or wages that reflect the value you bring to our team. Depending on the position, compensation may include base salary and/or hourly wages, incentives, or bonuses.

• Medical - Medical insurance coverage is available for employees, their spouse, and up to two dependent children with a limit of 500,000 INR, as well as their parents or in-laws for up to 300,000 INR. This comprehensive coverage ensures that essential healthcare needs are met for the entire family unit, providing peace of mind and security in times of medical necessity.
• Group Term & Group Personal Accident Insurance - Provides insurance coverage against the risk of death / injury during the policy period sustained due to an accident caused by violent, visible & external means.
  • Coverage Type - Employee Only
  • Sum Insured - 3 times of annual CTC with minimum cap of INR 10,00,000
  • Free Cover Limit - 1.5 Crore
• Work-Life Balance - 15 days of Privilege leaves per calendar year, 6 days of Paid Sick leave per calendar year, 6 days of Casual leave per calendar year. Paid 26 weeks of Maternity leaves, 1 week of Paternity leave, a day off on your Birthday, and paid holidays
• Financial Security - Provident Fund & Gratuity
• Wellness - Employee Assistance Program and comprehensive wellness initiatives
• Growth - Access to ongoing learning and development opportunities and career advancement

At Nextiva, we're committed to supporting our employees' health, well-being, and professional growth. Join us and build a rewarding career! 

Beware of Recruitment Fraud: At Nextiva, we follow a merit-based hiring process and do not charge any fees or require a deposit at any stage.  We also do not authorize any third parties to collect payments or sensitive information on our behalf. 

All genuine communications from Nextiva originate from official email addresses ending in “@nextiva.com”.  Communications received from free email services (such as Gmail, Yahoo, or Hotmail) purporting to be from Nextiva should be treated as fraudulent.  If you are contacted by a third-party claiming to represent us, please verify their credentials by writing to [email protected]. 

We encourage candidates to stay vigilant and verify the authenticity of any communication claiming to be from Nextiva, including unsolicited calls, WhatsApp messages and Telegram communications. While we strive to maintain a secure hiring process, Nextiva is not responsible for any losses arising from fraudulent activities. If you believe that you have been a victim of recruitment fraud, please contact your law enforcement agencies immediately.

For genuine opportunities, please apply only through our official career sites: Nextiva Careers  & Nextiva Jobs on LinkedIn.

#LI-MM1  #LI-Onsite

Founded in 2008, Nextiva has grown into a global leader trusted by over 100,000 businesses and 1M+ users worldwide. Headquartered in Scottsdale, Arizona, and with teams across the globe, we're the future of customer experience and team collaboration through our AI-powered, conversation-centric platform.

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