Danish-speaking Customer Support Agent - Online Bank - relocation to Malta
Customer Service Agent in Finance - Danish Market (Relocate to Malta)
Ready to swap grey skies for 300 days of sunshine?
Malta has become a top destination for people who want more out of life: better weather, an international community, new friends from all corners of Europe, affordable lifestyle, and a career-life where you can actually climb the ladder very fast. Many people move to Malta "for just one year"... and end up staying much longer.
If you're looking for a fresh start abroad, a place where work and sunshine go hand in hand, and a chance to build real international experience, this is a strong opportunity.
Our client is now looking for a Danish-speaking Customer Service Agent to join their growing team in Malta. You’ll be part of a supportive Scandinavian team, working closely with the Danish Team Leader and collaborating with colleagues across the company.
What You'll Be Doing
- Guide customers through onboarding, documentation, and product information
- Provide accurate and helpful support regarding products, services, and payment options
- Identify and follow up on potential sales opportunities
- Communicate with customers via email, SMS, and phone
- Ensure compliance with internal guidelines, industry standards, and legal requirements
- Work closely with Payments and Collections teams to ensure clear, efficient processes
- Contribute to maintaining a friendly, positive team culture
- Assist with various customer service-related tasks as needed
Additional Responsibilities
- Help prepare sales reports and documentation
- Support training and onboarding of new colleagues
- Assist in documenting workflows and team processes
- Suggest improvements to tools, systems, and routines
- Handle ad hoc tasks requested by the Head of New Markets
Requirements
- Fluency in Danish and strong English skills
- Experience with sales & customer service
- Understanding of customer onboarding and verification processes
- Strong communication skills with a results-oriented mindset
- High attention to detail and ability to take initiative
- Service-minded, reliable, and a team player
- Comfortable working independently when needed
- Competence in Microsoft Office, especially Excel
Benefits
What’s in It for You
You’ll be joining a workplace that values teamwork, genuine collaboration, and personal growth. Expect a welcoming environment with colleagues from across Europe, and plenty of opportunities to develop your career.
Perks include:
- Competitive salary + performance bonuses and benefits
- Clear development and progression opportunities
- Great coffee, cocoa, and Friday beers
- Relocation bonus to get your life in Malta started
- Regular team celebrations and social events