Concierge Management Trainee

Do you enjoy creating unforgettable moments, coordinating seamless experiences, and making every guest feel truly cared for? At Anantara Grand Hotel Krasnapolsky Amsterdam, we’re looking for a Concierge Management Trainee who brings structure and a sharp eye for service excellence. From managing complex guest requests to elevating our daily operational flow.

• Location: Amsterdam, NL The Netherlands

Why you’ll love your journey with us

At Anantara, we believe in rewarding your ambition with exceptional benefits:

• Internship allowance of €750 gross per month (based on 5 days per week).
• Global team member rates at 500+ Minor Hotels worldwide.
• Friends & Family rates so you can treat your loved ones.
• 50% discount on F&B at 20 luxury hotels in Amsterdam.
• A complimentary experience stay to immerse yourself in the Anantara guest journey.
• Free online & offline training organized by our own Minor Hotels University Northern Europe.
• Priority access to internal vacancies across Minor Hotels.
• One complimentary meal per shift.

Your role in the journey

• Supporting daily concierge operations, including doorman and bellman operations.
• Being in charge of implementing and maintaining LQA standards across the full team, ensuring consistent luxury service delivery.
• Following up on guest requests and assisting with complex cases.
• Coordinating with internal departments and external partners.
• Helping evaluate partner performance.
• Logging and analyzing service incidents.
• Contributing to process and service improvements.
• Assisting with SOP updates.
• Supporting reporting and basic data analysis.
• Working with Excel and SAP.
• Helping onboard and train new team members.
• Joining team briefings and evaluations.

What you’ll bring

• (Bachelor) student Hospitality Management.
• Avalability for a period of at least 20 weeks, 5 days per week.
• Strong communication skills in English (Dutch is a bonus).
• A structured, proactive and service-oriented mindset.
• A genuine passion for luxury hospitality and guest experience.
• Confidence in working with different departments and partners.
• Curiosity, professionalism and positive energy.
• A valid driving license for valet parking (is a bonus).

Where your journey will take place

Join a team where luxury hospitality, personal growth and genuine care come together. Located on Amsterdam's iconic Dam Square, Anantara Grand Hotel Krasnapolsky is a place where colleagues are empowered to create extraordinary guest experiences while building rewarding careers.