DevOps Team Lead

At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.

So, what’s the role all about?  

We are looking for a highly motivated Team Leader - Platform Engineering to lead the evolution of the cloud platform that powers NICE Actimize SaaS offerings.

This role combines people leadership, hands-on technical leadership and platform strategy. You will lead a multidisciplinary engineering organization responsible for DevOps, Site Reliability Engineering, cloud infrastructure, CI/CD, developer experience, security enablement, databases and observability.

You will drive the adoption of Platform Engineering principles, enabling product teams to move faster through self-service capabilities, automation, standardized building blocks and cloud-native best practices.

As a key technology leader, you will partner closely with R&D, Product Management, Security, Operations and Architecture teams to define and execute the next generation of the NICE Actimize cloud platform.

How will you make an impact?   

Platform strategy and leadership

• Define and execute the Platform Engineering vision and roadmap.
• Build, lead and grow a high-performing team of DevOps, SRE, Infrastructure and Platform Engineers.
• Drive engineering excellence, operational maturity and continuous improvement.
• Establish platform standards, governance models and engineering best practices.
• Act as a senior technical leader and mentor across multiple engineering organizations.

Cloud infrastructure and modernization

• Own the cloud infrastructure strategy across AWS environments.
• Lead modernization initiatives around Kubernetes, GitOps, Infrastructure as Code and self-service platforms.
• Drive platform scalability, resiliency, security and cost optimization.
• Establish golden paths that simplify infrastructure consumption for development teams.

Developer experience and CI/CD

• Own enterprise CI/CD platforms, deployment workflows and release engineering practices.
• Enable faster and safer software delivery through automation and self-service capabilities.
• Improve developer productivity through platform tooling, templates and reusable services.
• Drive adoption of GitHub Actions, Jenkins, ArgoCD and modern delivery practices where appropriate.

Reliability and operations

• Lead SRE practices and reliability improvement programs.
• Improve incident response, root-cause analysis, operational readiness and platform resilience.
• Drive proactive risk management, technical debt reduction and production excellence.
• Strengthen observability, alerting and operational visibility across platform services.

Security, compliance and data platforms

• Partner with security teams to implement secure-by-default platform capabilities.
• Embed security controls into CI/CD pipelines and platform workflows.
• Ensure compliance, governance and auditability across cloud environments.
• Partner with Database Reliability Engineering and data platform teams to ensure scalable, reliable and observable data services.

Innovation and AI-first engineering

• Leverage AI and automation to improve engineering productivity and operational efficiency.
• Evaluate emerging technologies and define pragmatic adoption strategies.
• Foster a culture of ownership, innovation, learning and continuous improvement.

Have you got what it takes?   

• B.Sc. in Computer Science, Engineering or a related field.
• 5+ years of leadership experience managing engineering teams.
• 8+ years of hands-on experience in Platform Engineering, DevOps, SRE, Cloud Infrastructure or Software Engineering.
• Proven experience leading large-scale cloud-native SaaS environments.
• Strong AWS expertise and strong understanding of cloud architecture patterns.
• Deep understanding of Kubernetes, containers and distributed systems.
• Strong experience with Infrastructure as Code such as Terraform, OpenTofu, CDK, CloudFormation or Helm.
• Strong experience designing and operating CI/CD platforms such as GitHub Actions, Jenkins, GitLab, Azure DevOps or ArgoCD.
• Strong understanding of observability platforms, reliability engineering and production operations.
• Experience driving cross-functional initiatives across multiple organizations.
• Excellent communication, stakeholder management and decision-making skills.

You will have an advantage if you also have:

• Experience leading Platform Engineering transformations.
• Experience with AI-enabled engineering tools and automation frameworks.
• Experience with multi-tenant SaaS architectures.
• Experience with Database Reliability Engineering or data platform operations.
• AWS certifications or equivalent cloud certifications.
• Experience operating regulated, security-sensitive or compliance-driven platforms.

What’s in it for you?

Join an ever-growing, market-disrupting, global company where the teams - comprised of the best of the best - work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NiCE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NiCEr!

Enjoy NiCE-FLEX!

At NiCE, we work according to the NiCE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.

Requisition ID: 11776

Reporting into: Group Lead, Engineering, Actimize 

Role Type: People Manager

#LI-Hybrid

About NICE Actimize:

NICE Actimize is the largest and broadest provider of financial crime, risk and compliance solutions for regional and global financial institutions, as well as government regulators. Consistently ranked as number one in the space, NICE Actimize experts apply innovative technology to protect institutions and safeguard consumers’ and investors’ assets by identifying financial crime, preventing fraud and providing regulatory compliance.

About NiCE

NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.

Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.

NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.