Data Entry Coordinator II

At Nielsen, we are passionate about our work to power a better media future for all people by providing powerful insights that drive client decisions and deliver extraordinary results. Our talented, global workforce is dedicated to capturing audience engagement with content - wherever and whenever it’s consumed. Together, we are proudly rooted in our deep legacy as we stand at the forefront of the media revolution. When you join Nielsen, you will join a dynamic team committed to excellence, perseverance, and the ambition to make an impact together. We champion you, because when you succeed, we do too. We enable your best to power our future

Job Description

• As a member of the Audio Diary Processing and Crediting Team, Keyer Specialists review data from a 7-day audio listening diary completed by Nielsen respondents
• Keyer Specialists serve as subject matter experts and an escalation point for diaries flagged by Nielsen systems and/or Nielsen data entry personnel due to ambiguous information and/or data anomalies
• As a prerequisite, Keyer Specialists must first have completed training and passed assessments in the upstream data entry role called the “Keyer” role.
• Specialists must resolve time related data issues, such as 1) determine AM vs PM time assignment based on where an entry is listed within a page 2) determine duration of listening as well as start/stop times 3) determine the appropriate radio daypart 4) adjust times due to unique information provided / special circumstances
• Specialists must evaluate written information to: 1) determine diary keeper comments/intent and apply modifications to entries 2) determine how to handle difficult to read/illegible entries 3) standardize entries based on set criteria 4) group/combine entries based on set criteria
• Understand, interpret, and follow a complex set of business rules and procedures
• Manage assigned workload and adapt to reprioritization as necessary
• Adhere to quality and productivity goals
• Understand production workflow and daily deadlines
• Assist with special projects as needed to meet critical operations and/or client concerns Job

Qualifications

• High School diploma or GED equivalency (prefer Associate’s or Bachelor’s degree)
• 1-2 years experience in a production or related environment
• Exhibits excellent analytical, research, and decision-making skills
• Excellent written and verbal communication skills
• Strong reading comprehension for documented procedures
• Strong computer and typing skills (data entry)
• Ability to prioritize and organize
• Proven accuracy and execution, with ability to follow explicit instructions
• Ability to work in a fast paced production environment and meet delivery deadlines
• Bilingual English/Spanish fluency a plus
• Must have a stable internet connection and ability to work from home in a quiet setting

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