Instructional Designer

The Instructional Design Lead owns the design, development, and continuous improvement

of training content, job aids, and process documentation for Benchmark’s operational

teams.

This position translates underwriting guidance, QC feedback, and operational changes into

clear, practical learning materials that reflect real-world execution. Working closely with

processing, underwriting, and other business partners, the role ensures documented

workflows stay accurate, accessible, and current, and that training measurably supports

performance and onboarding.

Ideal candidates pair strong instructional design and technical-writing skills with enough

operational mortgage knowledge to make training accurate and credible to the teams who

use it.