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Partner Support Specialist
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Location
In office (Riyadh)
Employment
Full-Time
Confirmed on the employer's own hiring board on Oct 30, 2026. First seen by Alion on Oct 29, 2026.
Overview
Company
Impact
Profile match
Ninja is a Saudi quick-commerce app offering fast delivery of groceries, food, shopping and home services. It runs a central warehouse and dark stores and hires stock control and inventory supervisors, fresh food quality team leaders, data analysts and area managers, mostly in Riyadh and Jeddah. The company is based in Saudi Arabia.
Backed by Endeavor, Ground Up Ventures
We are looking for a Partner Support Specialist to support our restaurant partners and help resolve their day-to-day operational issues. You will be a key point of contact for partner inquiries, coordinating with internal teams and following up to ensure timely resolution.
Responsibilities
- Respond to restaurant partners’ inquiries and complaints professionally.
- Support partners with issues related to orders, the platform, and daily operations.
- Coordinate with relevant internal teams to resolve issues and keep partners informed.
- Record and track partner issues, ensuring follow-up until resolution.
- Maintain accurate partner records and prepare tracking reports using Excel.
- Build positive relationships with restaurant partners through reliable and responsive support.
Requirements
- Previous experience in customer service or customer support.
- Good working knowledge of Microsoft Excel.
- Strong communication and problem-solving skills.
- Ability to handle complaints professionally and manage multiple requests.
- Strong organizational skills and attention to detail.
- Experience in food delivery, restaurant operations, or partner support is a plus.
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