Manager - Network Operations

About the Role:

Nium is looking to hire a Manager who supports in strengthening the relationship with existing/ new partners in terms of transactional /compliance process, technical integrations etc. The ideal candidate will be able to get into the details while providing operational expertise and guidance, managing escalations and bringing process improvement /enhancement for seamless transactional services. This role will also require strong competencies in performing detailed data gathering on partner's performance in terms of payment processing and analyzing the gathered data.

Key Responsibilities:

• Managing the day-to-day operational issues and challenges on payment processing with Network Partners and plan/execute various improvements & enhancements on Tech, Product, Business and Network Relationship fronts.
• Timely escalations & complete closure of BAU tickets assigned. Analyze and devise root-level fixes, arrangements to avoid escalations.
• Analyze patterns, trends on payment processing and share regular insights.
• Analyze existing engagement areas with Partners and uncover potential to work on existing and new areas with Partners. Provide on the ground insights on payment experience, issue resolution & customer centricity of each Partner, to help Network Head take informed and calibrated decisions on managing flows & business with Partners, within or across corridors·
• Develop strong understanding of the current process, including both Partner banks and management experience.
• Engage with internal /external stakeholders suitably, evaluate alternatives to drive improvements in the speed and efficiency of payments, leveraging best practices, automation to streamline processes and reduce manual intervention.
• Seeking Regular updates from partner bank on new features or enhancements and monitoring critical incidents reported if any.
• Plan and organize Service meetings with Partner banks at periodic intervals.
• Engage in other special projects, as needed.

Requirements:

• Bachelor’s degree with 6-9 years of experiences in the Finance/Banking industry.
• Good knowledge of the payments industry and prior experience in Fintech companies will be added advantage.
• Broad Payments product knowledge (SWIFT, ACH, payment gateways, Instant transfer, APIs, SFTP)
• Strategic mindset and a desire to dive in and solve business challenges as well technical challenges.
• Excellent communication and interpersonal skills.
• Strong analytics - able to investigate, understand and solve day to day issues. Demonstrates strong problem-solving skills in a complex environment.