Staff Product Manager - Payments

We are hiring a Staff Product Manager, Payments to lead one of Nium's most strategic product areas: programmable account-to-account payments, with Direct Debit serving as the primary product focus.

Direct Debit at Nium is evolving beyond a traditional bank debit capability. It is becoming a programmable payments layer supporting recurring collections, wallet funding, third-party payment acceptance, treasury-first flows, and lower-cost alternatives to card payments.

This is as much a growth role as it is a product role. You will own product strategy, customer proposition, go-to-market execution, market expansion, and implementation quality needed to scale Direct Debit globally. Depending on experience and aptitude, this individual may also take ownership of adjacent payments products over time.

Why This Matters Now

Account-to-account payments are being transformed by faster settlement networks, open banking, real-time payment infrastructure, and increasing demand for lower-cost local payment methods.

Nium is uniquely positioned to win in this space through our global licensing footprint, FX capabilities, settlement infrastructure, compliance framework, and enterprise customer base.

Our ambition is to:

• Double Direct Debit volume
• Expand network coverage globally
• Accelerate integrations
• Launch new revenue-generating products around third-party collections and treasury-first money movement
• Expand beyond current pay-in and wallet funding use cases

Grow Direct Debit as a Business

• Own the ICP, positioning, pricing inputs, GTM strategy, customer narrative, competitive intelligence, and growth plan.
• Partner directly with customers, Sales, Solutions, Account Management, and Product Marketing to drive adoption and growth.
• Translate customer feedback, pipeline data, win/loss analysis, competitive activity, transaction trends, and product usage data into actionable growth initiatives.

Own the Product and Implementation Layer

• Work closely with APIs, orchestration services, partner integrations, transaction states, compliance, reconciliation, and settlement processes.
• Understand how the product functions under the hood and use that knowledge to make stronger product decisions.
• Create implementation-ready product plans, testing strategies, launch plans, and technical artifacts with minimal dependency on others.

Make Support and Exception Management Simple

• Improve customer and internal workflows related to failed payments, returns, settlement delays, mandate issues, reconciliation gaps, compliance reviews, and exception handling.
• Move from reactive escalation management to scalable, intelligent workflows.
• Use support tickets, incidents, transaction data, logs, partner responses, and customer feedback to identify opportunities for automation and product improvement.

What Success Looks Like

• Direct Debit volume grows across existing and new customers.
• New use cases move from strategy to production.
• Sales and Product Marketing have stronger messaging, clearer ICPs, and better proof points.
• Market expansion decisions are commercially driven.
• Customer implementations become faster and more efficient.
• Product plans become more actionable and technically grounded.
• Support and exception management become easier for customers and internal teams.
• Nium advances toward becoming a programmable account-to-account payments platform.

What We're Looking For

• 8+ years of experience in Product Management, Technical Product Management, Payments Infrastructure, Fintech Infrastructure, Banking Infrastructure, or related fields.
• Deep understanding of money movement, account-to-account payments, settlement, returns, reconciliation, risk, compliance, and payment partner ecosystems.
• Experience building API-first products, platform products, financial infrastructure products, or technically complex B2B solutions.
• Ability to work across customer conversations, market research, product analytics, technical documentation, logs, code, tickets, and partner documentation to drive high-quality decisions and execution.
• Experience partnering with enterprise customers, Sales, Solutions Engineering, Engineering, Risk, Compliance, Operations, and Support teams.
• Strong ownership mentality, written communication skills, and comfort operating in fast-moving, ambiguous environments.• 8+ years of experience in Product Management, Technical Product Management, Payments Infrastructure, Fintech Infrastructure, Banking Infrastructure, or related fields.
• Deep understanding of money movement, account-to-account payments, settlement, returns, reconciliation, risk, compliance, and payment partner ecosystems.
• Experience building API-first products, platform products, financial infrastructure products, or technically complex B2B solutions.
• Ability to work across customer conversations, market research, product analytics, technical documentation, logs, code, tickets, and partner documentation to drive high-quality decisions and execution.
• Experience partnering with enterprise customers, Sales, Solutions Engineering, Engineering, Risk, Compliance, Operations, and Support teams.
• Strong ownership mentality, written communication skills, and comfort operating in fast-moving, ambiguous environments.